GN 9330 had it working then all of a sudden i got a tri-tone like sound on the headset..couldn't get it to stop wouldn't let me use it to make calls etc. It stopped but now it won't charge its connected to the base power is connected but no lights are showing it was fine 20 min ago but now it wont function at all..

SOURCE: Headset not working

Sounds like your headset isn't paired with its base. With the headset in the cradle press and hold the button on the left side of the base that has two arrows on it. You should see the blue light on your headset turn on. Its now paired to the base.

If that doesn't work, remove the battery from the headset. (This is the back piece of the headset.) Wait a few seconds and then snap it back on to your headset.

Good luck.

SOURCE: GN Netcom GN 9120 - can't hear

Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

SOURCE: Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset

I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

SOURCE: My Headset just stopped working

Hi I was in a live session with you when you left. Apparently you have not paired the headset with the base. All you have to do is follow this procedure
Place the headset in the charging base->Press the base's pairing button->Both the telephone and USB buttons on the base until the headset's link indicator will light for 2 seconds indicating that the pairing is successful. It should probabl charge after this.
Let me know if you need more help.

Sai.

SOURCE: The blue light on my base unit is on but the headset does not app

Unplug the unit -- Then grab the ear peice, and slide off the battery, wipe off the metal prongs ...leave apart for a couple minutes, then put back together. Make sure you plug the unit back in. It will take a couple hours for the battery to charge. But this should solve your issue.