Question about Samsung Galaxy Tab 7.7
The Google Play error 491 has happened not only on ZTE devices, but also on Samsung, HTC, Nexus and other Android phone/tablet. The error makes it impossible for users to download, install, update apps or one specific app. Here are some tricks to fix Google Play error 491.
Why Does Google Play Error Code 491 Mean?
The Google Play error code 491 seems to come up from nowhere. Although there is no specific explanations for the error, there are some possible reasons that may cause the error 491 in Google Play on your Android phone:
How To Fix Google Play Error 491
SOLUTION 1: RESTART ANDROID PHONE/TABLET
When you see the error 491 on your Android phone or tablet, the first thing that you should do is to restart the device. Long press the power button to restart your phone or tablet. In some cases, the error 491 would be gone after the phone or tablet reboots.
SOLUTION 2: CLEAR GOOGLE PLAY CACHES & DATA
Tip: If you have Google Service Framework installed on your Android device, you may want to clear its data and caches as well.
Now you can go back to Google Play Store and see if you can install or download apps/games. If the error 491 still persists after clearing Google Play Service and Google Play Store caches & data, move on to the next trick.
SOLUTION 3: UNINSTALL UPDATES FOR GOOGLE PLAY APPS
You can uninstall updates for Google Play Store and Google Play Service to fix the error.
SOLUTION 4: REMOVE GOOGLE ACCOUNT
If it is your Google account that cause the error 491, you can fix the error by removing Google account from your Android phone/tablet. Then after restarting your device, you can add the account back and see if you can normally download, install, update apps/games in Google Play Store.
Many users has fixed the error 491 after the above steps. And for some users, the error code 491 is gone when they switch to a new Google account.
SOLUTION 5: RESET APP PREFERENCE
If the error code 491 still shows up, reset app preference on your Android device in the following steps:
This will reset preferences for your apps but will not wipe out any of your phone data.
SOLUTION 6: DELETE APN WITH PROXY/PORT SET
If you have set up proxy/port in a APN, deleting the APN could help to stop the error 491.
SOLUTION 7: DOWNLOAD APK
Firstly, enable downloading apps from Internet:
Then download Google Play Store APK from Internet and install the app on your device.
SOLUTION 8: FACTORY RESET ANDROID DEVICE
If the above methods fail to fix the error 491, you can try factory resetting your Android phone/tablet. The reset will delete all data and settings on your device, therefore, it is important to make a full backup of your device before the reset.
The Google Play error 491 should stop bothering you right now. If you find other tricks that help to fix the error, please share with us by leaving your comment. Call On Our Technical Support Phone Number for fix Google Play Error Code 491 Errorcode Expert
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Posted on Feb 13, 2019
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Posted on Jan 02, 2017
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