Empty incoming faxes

Hello,

First, I would suggest suggest you reset the FAX. If resetting does not solve the problem, you can then read and follow instructions on this link; http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01669298&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=311255


1. Remove all of the paper loaded in the main input tray.

2. Press the power button to turn off the HP fax product.

3. Disconnect the USB cable from the back of the HP fax product.

4. Disconnect the power cord from the back of the HP fax product and from the electrical
outlet, and then wait one minute.

5. Reconnect the power cord to the electrical outlet.

6. Reconnect the power cord to the back of the HP fax product.

7. Press the power button to turn on the HP fax product.

8. Reconnect the USB cable to the back of the HP fax product.

9. Replace the paper in the main input tray.

10. Use the HP Fax Test Service to try to send and receive a fax.

Good luck.

Have you set the Fax to Auto-answer or is it waiting for you to manually answer the fax? Change this by pressing Setup and Press 3, Press 3 again. Press the right arrow to toggle On or Off.

Make sure that the rings to answer is set appropriately. Press Setup 3 4 to change.
If you have a PBX or ISDN converter phone system, check that you are using the correct phone jack - for phones and faxes.

Do you have a voicemail service on the line? This will force you to receive faxes manually and only when you are present.

If you have an answering machine connected to the line, check that the answering machine is not the problem by disconnecting it and trying to receive a fax. Long welcome messages can make the calling fax machine hang up early. Insufficient time between the end of the message and the beep can make it impossible for the OfficeJet to spot the fax tones; the same is true with loud messages.
If this is the problem, record your message again, keeping it short (10 seconds but speak softly and slowly).

If you have a distinctive ring on the fax line, make sure that the OfficeJet is programmed to recognize the ring (some ring patterns cannot be interpreted and you'll need to contact your phone company to change it).

Check that other computer hardware is not causing an issue (modem with auto-answer, other interference). Unplug everything except the OfficeJet and try to receive a fax to check for interference. Then reconnect one item at a time and try getting a fax again to determine which item is causing the probelm.

I hope this helps.

Cindy Wells

Have you run through the setup procedure detailed in the User Manual? Unfortunately it is far too large to post here. Can you receive faxes OK? If you don’t know just dial your fax number from any phone and see if it answers and you can hear fax garbage noise down the phone. If so then that is a positive sign. If you get stuck then drop me an email to [email protected] and I can email you a full check and test procedure for this model.

Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

Regards AL "alstech"

I had the same problems some months ago. I only solved it when I deleted the printer settings from my computer and reinstalled the software, making sure that I installed all the components from the CD. Also make sure that the printer is on fax default setting when you are using it as fax. You can check this by going to My Computer then Control Panel, then choose Printers and Other Hardware then choose Printers and Faxes. You can then set as default hp Officejet 5500 series fax. Hope these suggestions help.

all three lights on , and cannot send or receive a fax?

My good friend:

The only reason why your unit stops printin faxes is because the toner cartridge is nearly empty. Th e unit will then try to conserve the remaining toner for printing and copying. Follow this steps to program the unit to print all faxes, even with toner low:

When the toner cartridge is nearly empty, the machine shows
the “[Toner Empty]” message and continues printing except
incoming faxes. In this case, incoming faxes are saved in
memory.
However, you can set the machine to print incoming faxes, even
though print quality is not optimal.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner”
appears on the bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off”.
Select “On” to ignore the [Toner Empty] message.
Select “Off” to stop printing incoming faxes when the
message appears. This is the default setting.
4 Press Enter to save the selection.
5 To return to Standby mode, press Stop/Clear.

Be blessed

i would gather that you need to get back in to menuy and got to fax mode , but make it state auto fax mode
so that when faxing is complete it will auto go back to printer status
we get the same thing here at my work but me making the menu go into auto fax mode seems to handle the trick

i hope tihis is helpfull and if not let me know cause thats all we use here at work is hp all in one printers i will check for you and just give me model number ok

richard from chicago

what erros does it gve you Select from the list below
» Resolving Paper Jams » 'Phone Off Hook' Status Message Displays on the Control Panel » Interpreting Error Codes in Fax Communication Error or Fax History Reports » Mac OS 10.3: "Phone off Hook Message" When Receiving a Fax » Unable to Send Faxes from a Computer Restricted User Account

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hello jeremy

some guides and help from there site here see if this will help you .


riz.