If this is a Windows 8 upgrade, it's a common problem. First you have to ID the Unknown device in Device Manager with a yellow triange. Take a look at this forum: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/acpi-ven-hpq-amp-dev-0004/td-p/2537553 You can try this software:
Ali Cell wants more answers to this question
the new HP answer is here
https://support.hp.com/us-en/document/c02609911
HP 3D Drive Guard.
HP now addresses this issue directly
w8 or 10 upgrades cause this.
and 100% useless on any SSD only PC.
ok, no HDD present then DG is useless.
https://support.hp.com/us-en/document/c0...
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