49.XXXXX ERROR
A critical firmware error has occurred.
Turn the device off and then on.
2. Try to determine whether the error
occurs intermittently, while printing, or
when turning on the device.
3. If the error appears while printing,
determine whether it occurs when
printing from a specific computer, a
specific application, or a specific file. If
all other computers, applications, or files
can print without the error, then the
problem may be only within one print job
or computer. Make sure the computer
has the most current printer drivers, or
use a generic printer driver.
4. Go to
www.hp.com/support/LJP3005.
Click Download Drivers and
Software. Check for the latest firmware
image version at the bottom of the page.
If this firmware image is newer than the
one installed on the device and the
device can receive a firmware update,
download the newer firmware upgrade.
5. Try printing a job from a different
software program. If the job prints, go
back to the first program and try printing
a different file. If the message appears
only with a certain software program or
print job, contact the software vendor for
assistance.
6. If the message persists, contact
HP Support.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at
https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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