Anything requiring touching the top inch or so of the screen to open or install is not available. The buttons are there to push but the tablet does not recognize the touch. IS that soemthing can be calibrated or adjusted to do I need to return the tablet. I have tried 4 times to call the number listed on the manual but there is never a response.
Connect it to a computer and download and install newer or alternate software. There are factory resets on most which is typically done by powering off then holding both the power and volume button (can be either up or down). Try holding a combination of home and power or volume and power for up to 2 minutes on some devices. On some devices this puts them in down - load mode and it will need the new rom or flash software which can then be flashed to this device, some devices will at this point give you the option to factory reset, keeping in mind that all saved data will be lost at this point. If you flash the device with the wrong rim you may turn the device into a paperweight or otherwise known as Bricking" Most times a device will need to be rooted prior to installing anything other than the factory Rom. Try searching YouTube on how to root or factory reset your mobile, android, or Apple, RIM (blackberry) devices. Also is how to upgrade to a better android operating system but caution here as it's a critical process that needs to be done correctly and without interruption so a lot of study will be necessary for the novice and be prepared to need further solutions to newer problems that may arise from err or lack of knowledge on the precise procedures.
. If your device is running 4.3 or lower, the Settings icon looks like this 
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and ask for a password to connect.
in the top right corner of the screen. Touch Refresh to reload the list of networks. Touch Add network and enter the network's name (SSID) and other security details, if needed. Then touch Save.261 views
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