When code is entered the Schlage light blinks green as normal, handle turns but the door won't open. Tried second factory code with same results. This started after battery was changed and all factory settings were restored. Factory codes were used.
Hi! I am trying to open this lock with my code, but it won’t open. It keeps blinking green. I didn’t change the code and I know that the red light was coming on for a few days. I think it’s the battery but any tips?
Set the thumbturn to “unlocked” (vertical) position before u remove the inside cover to change the battery. Keep it in “unlocked” until you have completed the battery change and put the inside cover back on. Now u can put thumbturn in “locked” position and test your code. This is how I solved the same problem for me. Hope it works for you.
SOURCE: Sentry Model 1610 Won't Open
Hello,
I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.
SOURCE: Sentry Model 1610 Won't Open
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
SOURCE: Door key pad, won't unlock door
SOURCE: Schlage electronic keypad lock doesn't work
I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck
SOURCE: ENTERED CODE RED LIGHT GOES
The battery change probably reset it to defaults, do you have the manual, Try the default code.
if you don't know or don't have a manual please post me the brand and model.
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