Posted on Oct 15, 2007

Scanner has stopped working

Error message: Unable to open Twain source.

My scanner has worked fine but now has stopped working. I took it back to the shop where they tried it and it worked fine. I have re-installed the drivers but it still won't work. I have tried a different usb cable as the scanner doesn't seem to be talking to my pc but that didn't work either.

I have hardly used this scanner and its practically brand new but PC world won't take it back as they say my pc is at fault.

Please help

Many thanks

Germaine

timerlady Nov 05, 2007

I am also having the same problem but so far have been able to work around it by using different USB ports. I am using the Vista operating system and when the scanner is finally recognized it automatically loads the device drivers. I too am leaning toward the idea that it could be the power cable.

1 Answer

Anonymous

When I had the cable that came with the printer connected to the scanner, and the cable that came with the scanner connected to the printer, the scanner didn't work.

Changing the cables changed everything.

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