Anyone from Kocaso, or anyone who owns one of these please jump in and correct me, please!
I suggest first trying the toll-free help for Kocaso: 1-866-777-0079. They are open M-F, 9:30am-6pm EST. Follow exactly the help instructions from that person first! Ignore the rest of this!
Do you know what your son did to induce the error--if anything? Do you still have the manual? Have you tried soft and then hard reset?
Use your PC/Laptop/Mac--not a tablet--to navigate to these links and downloads.
I've done some searching: Manual--Download from this link and open the PDF file with Adobe Reader on Windows. (If you don't have Reader installed, the most current version is a free download at Adobe.com.)
http://www.kocaso.com/manuals/?model=M1070
Firmware Upgrade: Their manual doesn't appear directly to indicate how to perform a hard reset without upgrading firmware. Telephone support should instruct well about that, though. See the manual on page 13--that's likely your tablet's problem! That refers the reader back to "Should I perform a firmware update?" on page 12.
I hope that firmware update isn't required: It may prove very risky--perhaps making your tablet useless.
Note the screen picture on page 9 of the manual: "Backup and reset"--if you can navigate to that, click navigate further in the menu to "Factory Data reset" (that's what my Android 4.0 tablet indicates, anyway--it's likely the same wording). Execute, (and, click "Yes, etc.") if possible: It likely isn't possible, is it?
Here's the firmware update site for the 1070 models: The procedure is somewhat involved, yet not impossible. Actually, two versions of the 1070 tablet exist--1070A and 1070B. You need to determine which one is your's. Definitely click and read "Serial Number Checklist.txt to help determine which firmware update to use. It appears somewhat ambiguous with one model. Again, telephone support ultimately should prove correct here, in your case.
http://www.kocaso.com/firmware/?model=M1070
Yet again, talk to a person at Kocaso first, always ignoring all of this, if possible!
I'm making a guess here: Note step 2 of the "Firmware Update Instructions.
"Turn off the tablet."
Then "Press the Volume + button of the tablet and keep it pressed. "
That point in the process likely should offer an option for factory reset, given that you can't navigate your tablet's "Settings" menus. Navigate on that screen and execute--clicking "Yes," or otherwise affirm.
Try to get in touch with the company! Online, they provide a form in 'Contact Us"--use that in place of calling, if necessary.
SOURCE: I just recently bought a
its like youll be buying a new one. The screen cost almost the same as a brand new tablet.
SOURCE: my android tablet is "frozen". Will turn on but
has anything been deleted from it when it has been plugged into a computer or has anything been deleted from the device itself from its root directory? if not and its gone like that by itself, it could be corrupted software or a missing root file which is usually bad at first, now what i know about some tablets is if it wont work theres a recovery file usually internally but this is in some tablets only that ive read about, i also have one but havent needed to try to restore it and it can be done from an engineering mode, this is possable by pressing the power button and another button like the home button at the same time once the unit is off untill it turns back on with options, but as for some models im not sure of but i will have to look this up at some stage as i am working on tablets at this time so unless you know what you are doing i wouldnt attempt it, once i have gotten through some tablets ill be able to give a better resolution on this subject with others. the advice ive given wont work for all as pressing power and home will start different options up on different tablets and versions.
SOURCE: Android Tablet wont turn on.
CONNECT TO POWER SUPPLY .... PRESS ON BUTTON (20 SEC) THEN ... WITH OTHER HAND / FINGER KEEP TAPPING SCREEN .... REPEAT UNTIL TAB WAKES UP
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help me please
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