Lost manual and need to defrost
This is likely a manual defrost freezer, which means you have to remove the food, unplug the unit, and let the ice melt on its own. Do not, and i repeat, DO NOT poke the ice away from the walls. I guarantee if you poke the ice away from the wall, you'll poke a hole in the wall, and force yourself to buy a new freezer.
SLOWER IS SAFER. put some boiling water, in the pot, inside the freezer, or use a hair dryer.
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