You'll need to go into service mode and do a factory reset.
To enter service mode you'll need to press these buttons on your remote in the following order:-
Standby-info-menu-mute-standby.You'll need to do it fairly quickly and be patient it doesn't always go into it first time,don't press and hold the buttons.
The service menu should appear on the screen.Use the up /down cursor to scan down to option number 12 (factory reset)and then press the right cursor wait will appear on the screen and the set will go to standby(don't worry this is normal)
Reboot the set and retune and all should be well
There wouldn't be any instruction for this in the manual as it's purely a service only menu.The only other solution I can think of would be to a digital software upgrade (there are some available for this model.
Of course I don't know what version is on the set or,indeed what country you're in.If you know how to access you're firmware version (it's in the digital menu) and post a reply I can tell you if it's up to date(off the top of my head I think it's 1015)
I followed the instructions but it did not work as my remote does not have the standby function, which I had to press on the box. I am in Australia. I contacted Thomson some time ago and they said that this model was no longer supported. Thomson set top box division has now gone into liquidation and been taken over by Strong. I think that I will have to scrap it.
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As new services are broadcast, it will be necessary to
re-tune the television in order to view them.
Auto Tuning will completely re-tune the television
and can be used to update the channel list. It is
recommended that Auto Tuning is run periodically to
ensure that all new services are added. All current
channels and settings, i.e. locked channels, will be
lost.
[1] Select the SETUP from the main menu by using
Up or Down buttons. Press OK and Setup menu
will be displayed.
[2] Select the Installation from the Setup menu
by using Up or Down buttons. Press OK and
Installation menu will be displayed.
]3] Select Automatic Channel Scan from the Installation
menu by using Up or Down buttons and press OK.
A screen will appear warning that previous digital
programmes and settings will be deleted. Select Yes
and press OK to continue with the Auto tuning.
The television will start to search for all available
stations.You must allow the television to complete
the search. When the search is complete the Auto
tuning screen will display the total number of
services found.
* After search is completed for digital channels, a
message asking whether to search for analogue
channels appears on the screen
** Press the OK button to search for analogue
channels. The following menu appears on the screen
for analogue channel search
OK.
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If you were to log on to the
manufacturer's web site, I think you will be pleasantly surprised as
usually one is able to download, by model number, Customer
Instruction Manuals, list
of Dealers,
for spare parts and service and
Installation Instructions
as required.
Just Google the manufacturer's name and
follow the links. Make certain you are directed to the manufacturer's
web site as some search engines direct you to other sites and they
charge for the information that is normally free of charge.
I hope this helps.
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Thanks for your response I had already reset the TV using this method. It seems the TV goes into a locked mode when an auto retune has been interupted and can only be reset by going through the factory reset procedure. Of course there are no instructions to cover this!
Thanks the software is bordduko 1015 and I beleive this is the latest.
dtv locked on channel one, tried to reset a stated but this did not work. tv less than a year old. what shall i do please??
Hi
I have the same problem as described ? ... i cant seem to get the factory reset to work either , it just puts the tv into standby or starts it up ...
what am i doing wrong???
the digital tv menu is locked, in fact when you switch to DTV and then press D.MENU the unit does not show the digital menu at all. any solutions please? Thanks
cant complete digital tuning
I bought a small karaoke machine to my television which worked perfectly until I retuned the television to get digital channels. Now the tv/av outlet does not work. I have bought new cables, tried all sorts of connections but the best I get is just a blue screen.
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