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Posted on Mar 08, 2017

Paper jam -- feeds half way then says paper jam. HP Tech tells me I have damaged the front sensor rollers by pulling a page out from the front rather than back of printer.

I have an HP PSC 1610 All-in-One which I bought in 2006 had a paper jam printing mailing labels. It turns out that a mailing label had gotten stuck on the back rollers of the printer. When I eventually opened up the back panel of the printer, I saw it there and pulled it off in one piece. The back rollers moved freely and had no debris or sticky residue. After two hours chatting with HP support, the printer was still not feeding correctly -- the primary problem was that it would feed a page cleanly but only half way (so half the paper was sticking out the front of the printer). We tried re-setting, disconnecting, etc. Finally, I fessed up that in the early stages of trying to clear the printer jam myself, I pulled a few pages from the front of the printer. At that point, the HP tech said I had damaged the pick-up sensor rollers in the front of the printer and there was no repair possible -- the most economical fix was to buy a new printer. Could that really be the case?

5 Related Answers

Anonymous

  • 4402 Answers
  • Posted on Feb 20, 2008

SOURCE: hp psc 1610 inkjet printer

try cleaning the rollers

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Anonymous

  • 3422 Answers
  • Posted on Jun 18, 2008

SOURCE: hp psc 1315 paper jam

Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7.
Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Sunil Rathod

  • 199 Answers
  • Posted on May 22, 2009

SOURCE: Hp psc printer paper feed is jammed with an piece of paper.

The small gear located in the paper feed assambly is break or fail, need replacement parts to repair it.

efs_perpends

efs_perpends

  • 1997 Answers
  • Posted on Jul 03, 2009

SOURCE: HP Photosmart C6280 Will not feed paper correctly

Please onsult this HP support article and follow the steps outlined there to clean the rollers, etc. Frequently this roller cleaning and possibly a reset is all that's required to clear the jam error. (If you have access to compressed air, you can gently blow air throught the printer to clear out paper dust and debris from inside.
Also be sure to follow the instructions in the manual or here to load the paper correctly, fan sheets before loading, and if the problem continues, try flipping the stack of loaded paper upside down and reloading, or try another kind of paper..

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Anonymous

  • 70 Answers
  • Posted on Nov 03, 2009

SOURCE: HP PSC 1350 printer won't feed paper

Check the gear on the left side of your printer where the disk encoder strip is attach,the gear is not holding the metal shaft your need to replace that gear. The problem is in the inner hole where the shafting is attached.

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HP3390 picks up 3 pieces of paper sequentially for each page and jams just before first page exits

It appears to be known problem and the fix is to replace the pickup roller. The problem as you noticed is that it has dried out.

https://www.google.com/search?q=HP3390+picks+up+3+pieces+of+paper

..
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Errors with my Printer/scaner

Jessica:

This could be one of a few things... First, Windows 8 is a completely different animal from Windows XP! Try reloading your printer driver in Windows 8. If this doesn\'t work, you need to clean the paper pickup rollers at the front of the printer (where the paper first feeds into the machine. I use a Q-tip moistened (not sopping wet) with rubbing alcohol... gently scrub the whole pickup roller and then the feed roller next to it. Check carefully (with a flashlight) for any shards of paper that might be blocking the paper path. There is also a sensor flag (small finger of plastic) sticking up that the paper must hit to let the printer know that the paper is feeding through. If you do not see the sensor flag, it is either jammed or has been broken off when a piece of paper was pulled backward out of the paper feed area. First reload the printer driver, and try to print. If it doesn\'t print, check and clean the rollers and look for the sensor flag.
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Have you tried printing a page from the hand feed tray ( if you pull down the front door you can feed it thru there.) take the paper out of the internal paper tray
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Hi hotpress:
Try these steps.
Print transfer jams
1.
If a piece of paper is trapped in the paper preheater, try pushing out the paper by
inserting a stiff piece of cardstock into the paper preheater.
2. Using diagnostics, test the paper preheater sensors. If the test fails, replace the
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3. Check to see if the upper feed roller drive belt is broken or slipped off of its pulleys. In
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4. Check that the feed rollers rotate smoothly and that the front cover is fully closed and
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5. Check the paper-eject path for obstructions. Ensure no small pieces of paper are
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6. Ensure that the transfix roller rotates during the transfix process. See SF168 and
SB467.
7. Test the sensors in the paper path. Look for damaged or non-operating sensor flags.
8. Check the transfix solenoid and its cam. Ensure they operate correctly and are properly
lubricated. If lubrication is needed, apply a dab of grease to the contact point between
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"Lubrication" on page 6-177.
9. A stripper finger, or rapid release guide, jam can occur because of broken teeth on the
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Says Paper Jam But No Paper In It

Hi

Paper jams can be real or false. The unit may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. WARNING: Jammed paper must be removed using the rear access door and the power cord must be disconnected or a carriage jam or mechanical damage may occur. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 1: Removing the rear access door bd842f6.jpg
  4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
  5. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to buy on this page to order replacement parts.
  6. From the rear access door opening, remove the jammed paper.
  7. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  8. Reinstall the rear access door.
  9. Reconnect the power cord to the unit and turn the unit on. If a carriage stall occurs after clearing the paper jam, resolve the carriage stall.
Preventing paper jams The following information will help prevent paper jams from occurring:
  • When loading paper in to the paper tray, push it in until it meets first resistance. Do not continue pushing the paper in. If the paper is pushed too far in, more than one page is picked and paper jams result. This is the most common cause of paper jams with the HP Officejet 410 series.
  • Never use paper that is wrinkled or damaged in any way.
  • If you are having problems using paper that has already been printed on once, replace it with fresh paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
  • Every six months - one year, clean the paper feed rollers with a rag slightly dampened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

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Okidata-B6200-

Check the reg sensor for dirt etc and paper setting is correct in the paper tray
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HP ALL IN ONE PRINTER

Follow these steps to clear paper jam

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.
  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
5helpful
2answers

My paper keeps jamming

Clearing paper jams Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
  1. Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
  2. Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you. NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems. Figure 1: Rear access door c00101861.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
    • If under warranty, contact HP to obtain a replacement part.
    • Click How to buy on this page to order replacement parts.
  3. From the rear access door opening, gently pull the jammed paper free.
  4. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
  5. Reattach the rear access door by inserting the two pins on the right of the door into the holes for them (as shown in Figure 3 below) and then pressing in gently but firmly on the left side. Figure 2: Inserting the rear access door guide pins into the holes c00099183.bmp
  6. Reconnect the power cord to the unit and turn the unit on.
2helpful
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Fax Jam

hp tells me to do the following
does this help you ?



Issue While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur. Clearing paper jams Remove the jammed paper by following the steps below: WARNING: Jammed paper must be removed using the rear access door to avoid mechanical damage. Do not remove jammed paper from the front of the all-in-one.
  1. Turn off the HP product and turn it so the back of the all-in-one faces you.
  2. Disconnect the power cord from the back of the all-in-one. CAUTION: The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
  3. Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you. Figure 1: Removing the rear access door c00100775.jpg
  4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  5. From the rear access door opening, remove the jammed paper.
  6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  7. Reinstall the rear access door.
  8. Reconnect the power cord and turn on the all-in-one.
Preventing paper jams The following information will help prevent paper jams from occurring:
  • Never use paper that is wrinkled or damaged in any way.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

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