Please help if you can! I have been using the Epson Perfection flatbed scanner on my imac with no problems, I scan through photoshop. It has now stopped working and when I try to scan there is an error message directing me to troubleshooting which basically asks to check if the wires are attched properly, then after that it says that photoshop isn't connected to the scanner. I have tried re-installing the software and driver off the disk but it hasn't fixed the problem. In the import/export folder there is a Twain. plugin which I think is the driver so it should be working!! The only thing I can think that stopped it working was that I unplugged it at the plug socket and then plugged it back in, after this it stopped working.
Please help, I need the scanner for work and I have no idea what to do!!
Many thanks,
Helen
Try to scan using epson scan to isolate the issue. You can launch epson scan from applications. If you can scan using epson scan, call adobe to troubleshoot further on photoshop.
If you get an error epson scan cannot be started or if it won't launch. It could be connection or driver issue.
To uninstall/re-install twain on mac, follow the instructions:
- go to applications. Trash epson scan and epson scanner monitor
- Go to library then application support. Trash epson scanner module.
- Go to library then image capture. Trash twain data sources.
- Go to the hard drive. Click on user. Click on the name of your computer. Click on library. Click on preferences. Click on epson. Trash epson scan.
- Empty the trash.
- Restart your mac.
- Log on to support.epson.com. Type in v200 in the search box on the top right corner of the page then click search. click on the first search result. Click on the drop down box and select macintosh operating system instead of windows. click on the second driver down, epson12527.dmg then click on download now. Select no thanks, i prefer not to receive this information then click accept. Install the epson scan installer after the download.
- Then try to scan using epson scan.
If epson scan won't launch or you get an error, try a different usb cable.
Goodluck.
sherlyn c.
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