Magic jack software - Zhone (6218-I2-200) Router

Use Magic Jack's Live Chat feature and they will set it up for you. Click the link or type the link into the address bar at top of browser http://magicjack.com/techchat/

• Is everything turned on?
• Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
• If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
• Do all your connecting cables appear to be firmly attached?
• Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
• If you are using the Magic Jack Plus, does the system report Error 3002?

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Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

If your tv has internet access and you can run their software on it then it will, otherwise no.

You need to contact magic jack. Sorry, we can't help with that issue.

Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

Try uninstalling and reinstalling the magic jack software.

Note: The magicjack software needs to be running in order to receive and make calls.

magic jack requires special software to run Unfortunatly there isnt any software for the android or iOS operating system

You just plug in the magic jack in, it has already build it software. There is no need to install it, the software updates and runs the actual magicjack.

i have magic jack too. something like that happened to me and i went to the http://www.magicjack.com/6/index.asp website, and you might have to sign into your magic jack account with the phone number or email and your password and i think you can download the software from there. or you can chat live with someone on the site too. hope this helps :)

You can use Magic Jack customer care at http://www.magicjack.com/2/customercare.asp

I talked to 3 operators. The long and the short of it is that they had me:
1. remove a Majic Jack related folder from an applications folder
2. insert MJ1 and MJ2 in the Windows Firewall exceptions
3. format the Majic Jack software "drive"....and then install an upgrade.

Based on this, I think the problem crops up in the Majic Jack software. So far, it has fixed my problem, though I've not made a long call yet.

I found the Majic Jack operators very helpful. Be sure to have them step you through this.

Good Luck!

Amy