Removing a stuck brew group

Hi Remove the dredge drawer. Open the right side door. On the left side and towards the back of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly. The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position. To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door, insert the dredge drawer and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door, pull out the dredge drawer and insert the brew group. Done PS: If it still won't go in you might have a broken brew drive. The gear in the back of the machine where the brew unit goes has 2 large teeth. They should be in the 10:00 and 12:00 position. If they are in the 3:00 and 5:00 or that side you have a broken drive and the gears need to be replaced.

Hi
Your showing a Syncrony but this is for a Syncrony Compact. They are different.
Open the door. Remove the drip tray, dredge drawer. On the left side and towards the back of the brew group, there is a single screw in the brew group. If you can't get the dredge drawer out, just move it as far to the left as you can to get to the screw. Remove the screw. Grab the handle, squeeze and pull carefully, but firmly fast. Everything will come out (drip tray, dredge drawer, brew group and there might be water in the drip tray). The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and then to the center of the brew group. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group into the machine. First you must insert the dredge drawer back into the machine. Close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, pull out the dredge drawer, drip tray, then open the door and insert the brew group. Slide the drip tray,dredge drawer back in, close the door and test.

Open the door. Remove the dredge drawer, drip tray. On the left side of the brewing unit, and towards the back of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly with a quick ****. The brew group should come out. There is a piece that remains in the machine. Slide that piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. (You can insert your key into the hole in the front and twist the key to return the brew unit to the center. Line up the 2 diamonds and it centered) If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,(it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must insert the drip tray and dredge drawer, close the door and turn on the machine without having the brew group in. Turn the machine on. You will hear the motor turn on and when it stops completely, open the door and remove the tray, now insert the brew group and replace the tray, and test.

Hi
First off put everything back in the machine (drip tray, dredge drawer, and push the brew unit in till you hear a click) then close the door. Turn on the machine and see if it moves. If it doesn't, then try this.

Remove the dredge drawer. Open the door. On the left side of the brewing unit, and towards the back of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly with a quick ****. The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position. If your brew group did not come out please give us a call.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,( it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and remove the tray, now insert the brew group and replace the tray.

Open the door. On the left side and towards the back of the brew group, there is a single small Phillips screw. Remove the screw. Squeeze the handle and pull carefully, but firmly with a quick snap. The brew group should come out with the dredge drawer and drip tray. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position. If your brew group did not come out please call your service center.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal plastic bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Squeeze the lever like you are removing the brew unit until it clicks and you are now ready to reinsert the brew group in to the machine. First you must insert the drip tray and dredge drawer, then close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and insert the brew group. Done