Question about Kenmore HE2 Plus Front Load Washer
Have a Kenmore HE2t front load washer (Model 11047571600) which I purchased new in July 2007. Until today, it worked well. My wife pulled some blankets out of the adjacent dryer, apparently generating static electricity. She then touched the power button on the HE2t, and received a small electrical shock. Now, the HE2t power button turns the power on as normal, but the washer will only run in some of the modes (Hand wash, Silk/Delicate, and Clean Washer) that are located clockwise of the 12 o'clock position on the cycle selector dial (the cycle selector dial appears to be operating properly). If one of the other modes (e.g., Express Wash, NormalCasual, etc.) is selected, the washer will not respond to the Start button; likewise, when one of the other modes is selected, pushing the power button does not shut off the power on the display (the display responds normally when one of the five modes clockwise of the 12 o'clock position are selected). I have tried unplugging the washer, letting it sit for 5-10 minutes, then plugging it back in, but this does not make any difference; an audible click sound can be heard from the area of the CCU when the washer is plugged back in. The display panel looks normal: no error codes appear, and the correct period of time for each cycle mode appears when the cycle selector is turned to that mode. The transparent plastic skin is missing over the power button (it broke away long ago), but the underlying plastic skin is intact. Thanks in advance for your advice.
Most likely your board is bad. Some have a couple of boards, and neither are cheap. Some cost 400 up to 1200, which is more than the washer cost. I had one and new it would have problems, so I bought the 5 year warranty and yes it paid off. Rear bearing went which is about a 600 + job so the 125 I spent was worth it. I sold it two weeks later and bought a normal washer, but a good one. Not what you find in Home Depot or Sears.The rear bearing is a design flaw and you cant wash with no water and expect to get cloths clean. Many start to smell after a while, which is because they use very little water. Just like the first low water toilets, you had to flush them 3 times. The newer ones will flush better, but you have another problem to look forward to, drain clogging up over time. Same issue with the washer, since it uses little water, dirt builds up on the inner side of the holes and starts to hold water and mildew and smells. Anytime you see them make a change to save energy, one service call and you spent more then you saved.
Posted on May 18, 2014
Take the front panel off the bottom and look for a clear bag with the tech sheet in it. It has the tests that you need to run. The old models of this make had issues with the whole control panel and it is not cheap
Posted on Jan 20, 2014
Testimonial: "Very helpful, thank you. Ran the diagnostics; looks like the CCU is fried, unfortunately."
Atta-Boy! The Wife did it! Your Beautiful wife was carrying a + charged load of electricity and when she touched That button...ZAP! it went to the first ground it could find! Congrats! You just bought a New Washer! Unless you want to Sears repair and install a new LCD control board-module ($400+) labor +/- $150. Look at this way. You got 7 years out of it, they last just about that long maybe 2-3 years more. They don't Last forever Dan! Save the $500+ repair bill and go out and buy another one. But this time get a Maytag or a Whirlpool. Kenmore is a Poor machine. NOW! Every time you screw up, you can NOW say...Well at least I didn't destroy the washer!!!
If you need further help, reach me via phone at https://www.6ya.com/expert/steven_b77d19396bfe2249
Posted on Jan 20, 2014
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Check you door latch. When you open the door, there should be a black square hole on the frame and a black round hole above it with a pin sticking out. The pin is probably broken off and the door latch assembly needs to be replaced.
Posted on Jun 16, 2008
Uh oh! It did it again! This time I had to unplug 6 times for one cycle. Seems to be on the last 2 minutes most of the time. Today my husband is taking the control unit and looking for soldering problems. On Askmehelpdesk.com this man told of taking the bottom panel off and there is a little black latch thingy you pull to open the door lock manually. Also he said that the K2 and K4 relays are usually the problem if it isn't a soldering issue on the connectors. ( On the CCU);. He said one of them is usually burned and to clean it off and then switch it with the other one which carries less voltage, therefore doesn't burn. You can use a pencil eraser to do this. My husband told me they did this in the Army for MOose code contacts. He just told lme the soldeirng looks good on the connectors and is now working on the K2 and K4 relays. If you go to Askmehelpdesk.com/appliances you will see these tips are for the Whirlpool Duet whic is apparently the same machine as our Sears Kenmore H4's. Gosh, I hope this helps someone as it sure is not fun trying to track this problem down. I am glad you got Sears to come out. I will NEVER and I repeat NEVER buy from Sears again! Did I mention I wrote a letter months ago when I was having a hard time getting warranty work done.( Which I never did) that I had written to the pPesident, CFO and the Texas Attorney General for Consulmer Protection Division and never got a response from anyone?
Posted on Feb 14, 2009
When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
Posted on Mar 03, 2009
you have blockage in you drain plug. to solve this problem you'll have to remove the lower front panel of your machine by removing the 3 (1/4") screws on the vary bottom of the machine. once the panel is removed you'll see a 1 1/2" white PVC drainage plug. turn the inner plug to the left in till open. (WARNING ALL THE WATER IN THE DRUM WILL DRAIN THOUGH THIS PLUG) remove debris likes socks or everything that's there replace the panel and your all set.
Posted on Jan 19, 2010
Tips for a great answer:
Dec 06, 2015 | Kenmore HE2 Plus Front Load Washer
Mar 19, 2014 | Kenmore HE2t 3.7 cu. ft. Front Load Washer
Sep 16, 2013 | Kenmore HE2 Plus Front Load Washer
Aug 27, 2011 | Kenmore HE2 Plus Front Load Washer
Mar 16, 2011 | Kenmore HE2 Plus Front Load Washer
Feb 03, 2010 | Washing Machines
Oct 29, 2009 | Kenmore Elite 45986 Front Load Washer
Apr 04, 2009 | Kenmore Washing Machines
Dec 29, 2007 | Washing Machines
166 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: