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It's either jammed by debris or there is a mechanical failure in the release lock. Try GENTLY raising the flash by hand and if that doesn't work, GENTLY tap the camera on a firm surface to see if that dislodges anything blocking the flash.
Are you sure you did setup your camera correct? If you are in automatic, and there is enough light, the flash will stay where it is. If you did put the camera in flash off mode, it will stay put too. What mode do you shoot your pictures?
I know this late but for anyone else who's had this problem. I just fixed the flash on my camera by using a really small1.2mm flathead screwdriver. The problem is that the mechanism that's supposed to catch the hook has gotten off center. Just stick the screwdriver into the little hole on the left side of the flash (right side when looking at it) and then as you turn it you should be able to see the object that's supposed to be catching the hook. Make sure that object is in the correct position and your camera should work again. Hope this helps!!!
If the camera is in auto mode, the flash opens anytime the camera feels that it cannot take the picture with only ambient light. You can overcome this by closing the flash once the camera opens it or using a manual mode. In manual mode, the flash opens only if you press the flash button on the left side of the flash housing.
If the pop-up flash does not stay in place, it could be possible that you got its locking mechanism damaged. Only a service personnel can confirm this.
Flash board is located on the top of the camera and it contains your shutter and video buttons. It also contains a 330 V capacitor that stays charged. If there is no charge, then the camera will say flash charging. If the camera persistently says flash charging, then the flash on your camera stopped working.
I found a flash board on ebay for 10 bucks plus shipping. To repair the flash involves in taking the camera apart. It is can be tedious but it is rather easy to do. If you are interested, I send you detail instructions.
look for the 3 boxes icon (multiple shot mode) on your lcd screen at the top. Toggle the button for this (by the shutter button) until it goes away. this has 3 modes. My wife does this all the time!
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