Question about Maytag Neptune MAH6500A Front Load Washer

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Neptune washer bearing problem Tony tool seems to over simplify

I had decided to just wait for my Neptune to cease to operate and replace it, but learned that I can maybe repair it. I am seeking an opinion if it is worth trying to replace the bearings. I have spoken with a couple of local appliance repair guys that simply won't touch the job saying it is likely to leak in end and not worth the time or risk.
The only Maytag recommendation is to replace the entire outer drum assembly which is about the cost of the washer ($800). I have found this bearing replacement kit on line and a "Tony Tool" rental that suggests it is about a 2 hour job. Anyone had success with this? I am a former automotive mechanic and have done repairs bumper to bumper on cars and trucks, it just doesn't seem that big of a deal, but didn't want to waist my time. Please advise.


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I rented the tool and it worked fine. The replacement steel washer had an extra rubber insert that took me a few assemble/test/disassemble cycles to find. That cost me time and the $90 late surcharge on the rental. All told though, it went as described online and in the dvd that came with the rental. Just see that the replacement parts fully match what you are replacing.

My question is whether someone else has done this and had the new bearings last more than a couple months. Two and a half months in, the washer is winding up as when the first bearings went bad. This is not a good sign, and I question the quality of the bearings.

Any feedback?

Posted on Feb 11, 2011

  • kgfixing Oct 24, 2013

    Follow up on this... in the end, we spent too much time at the laundromat, and my marriage is worth more than a washer, so we dumped the Maytag and bought a replacement set by LG. Sorry Maytag fans, had to move forward.


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Something must have went wrong for the bearings to only last 2.5 months... Typically, an issue with the tub seal installation is what causes premature bearing failure.

After you replace your Neptune bearings and torque the pulley bolt to 33 ft-lbs make sure the inner basket rotates freely. If not, there is an issue that needs corrected.

Some early seal failure causes are:

  • White clip (earlier lip seal) between seal and front bearing is in backwards
  • Seal is in backwards or is not seated completely
  • There is wear on shaft where bearings ride
  • Old steel flanged piece that rotates in seal not removed from shaft
  • Shaft not thoroughly cleaned where steel flanged piece was
  • Pulley bolt not torqued properly at 33 ft-lbs
  • Pitting or gouges on inside of hub where seal is located
As you can see there are a number of factors that can affect a Maytag Neptune seal replacement. It is always better to do it right the first time...


Posted on Aug 07, 2015


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1 Answer

My model MAH5500BWW Neptune does not have a snap ring on the back drum bearing. Is that a problem?

You have the same washer and issue I have it's a compression fit bearing and will require the "tony tool" to remove and install

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For a few weeks now my spin cycle has sounded like an airplane taking off and today the machine just stopped mid cycle and will no longer begin a cycle

Rear drum bearing failure. Major repair (time and money). Difficulty rating about an 8 on a 1-10 scale, and at least 2 hours labor, if you know what you are doing. I'd advise getting a new washer. Look at a LG (which are direct drive) and get it from a small dealer who has his own service dept, which the big guys either don't have, or are so slow it hurts. PS. make sure you only use about 1 tablespoon of HE laundry detergent per load.

Jan 26, 2010 | Maytag MAH6700AWW Neptune Front-Load...

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My Neptune 5500BWW goes cycles but no spin?

Sounds to me like your repairman should be able to make short work on this. I may be mistaken but I would almost bet that your problem lies in a broken belt or a worn pulley. Most competent repair guys should be able to fix that within a couple of hours.

Other problems it could be are sticking pullies, a drum that is sticking, or a bad motor. Any of which should be easily fixable and cheaper than buying a new machine.

Jul 30, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

When the washer is in spin cycle it makes screehing noise!

You peobably need bearings... See for replacement bearings and they also rent a special tool designed for the Neptune bearings and it includes use of a DVD that shows you how to disassemble Neptune, replace bearings and install the seal kit.

Apr 20, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Outer tub bearings are gone

My bearings went out too and I found this site Ordered the bearings and the Tony Tool. My son and I replaced the bearings in about 2 hours!

Apr 03, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune MAH5500B Washing machine


Usually, the LR or 'Locked Rotor' indicates a problem with the motor / motor control board or MBC. The MBC is located near the floor on the right side. See for disassembly photos. The original MCB's had a high failure rate so Maytag redesigned the MCB and the motor. The motor conversion kit is part number 12002039, which includes the new motor, MCB, harness and takes about an hour to install. You can inspect the MCB for either a blown 10 amp fuse or if you see components that are burnt or discolored. If either of these is the case then you will need the motor conversion kit.

In addition, as your Neptune ages you might notice the spin cycle getting louder to where it will sound like a jet plane taking off. If this is the case then you can replace your bearings and seal kit. See You can also rent a special Neptune bearing tool called the tony tool which includes the use of a DVD that shows you how to take apart Neptune, replace bearings and install the 12002022 seal kit. I hope this helps...

Jan 17, 2009 | Maytag Neptune MAH5500B Front Load Washer

4 Answers

Grease stains on dark clothing

Hi dredhill1

i have some good news for you, its n greas. what it is, is built up detergen between the tubs. its common on front loads. its due to to much detergen. waht i recomend to all my customers is not to sue more then 4 table spoons of detergen for a wash. now how to get rid of it, take some POWDERED dishwaher detergent and run a HOT cycle do this about 3 time and that should fix the problem. hope this helped .

Sep 16, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Stops mid cycle and whirs loudly while spinning

Maytag has the bearings pressed into the outer tub which means if they fix it they have to replace the whole outer tub for $500 alone. Maytag does not have the bearings themselves listed as a part number! I know of folks who were quoted $1,000 to fix the bearings! Who in their right mind will have their Neptune fixed for $1,000?

There is a new solution to this problem. See where you can get a bearing and seal kit along with the Tony Tool rental. The Tony Tool is slick tool used to pull the bearings out and reinstall them. There is a video on the site so you can see it in action. It takes an hour or so to change the bearings and you don't even have to remove the outer tub! Folks had to use pipes and hammers to get the bearings out before the Tony Tool was born.

Jul 01, 2008 | Maytag Neptune MAH5500B Front Load Washer

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