G85 desk office jet

If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

The problem is most likely just wear. You most likely need a new print head and/or carrier. Unfortunately, HP generally will only sell you a over priced refurbished printer not the parts nor will they repair it. Generally it's cheaper to check the close outs at the office and electronics stores than to fix the old one.

check for software upgrade support on hp website for your new laptop your HP Office-jet G85 All-In-One Ink-jet Printer

Check and make sure you drivers are up to date. You may need to un-install the printer software and remove the printer in the control panel. Then reboot the computer,install the software(check and see if there is updated software if so download it).Then install the software and usually gives you instructions on when to connect the printer and drivers should be installed by software. Also make sure that when you use the print screen that you have the default printer selected and that the office jet is the default printer. It may be set to print to Microsoft one note for example.

You open the door from the back of the printer (turn the knobs) and the paper can be removed from the back. After removing paper jam, replace the door. It is a long door as wide and the printer, but about 2 1/2" wide.

Reinstall the software and driver.   Seems that you have a software glitch.
http://h10025.www1.hp.com/ewfrf/wc/product?product=60399&lc=en&cc=us&dlc=en〈=en&cc=us

Hi,

Since you're on a Mac you have access to a great tool called CUPS. If you point your browser to http://localhost:631/printers you will notice a list of active printers. If there isn't a printer listed you must reinstall your Office Jet (all the software can be found here), but if the Office Jet is listed there are many tools that will help you fix your printer. If you are prompted for a user name and password within CUPS just enter the User and Pass that you use to login to your Mac.

Good Luck
Jordan
(suprherogeek)

The G85 does not support edge to edge printing, it requires a top margin of 0.08:, a bottom margin of 0.46" and side margins of 0.25".

Regards,
Bob Headrick, MS MVP Printing/Imaging

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00058406&cc=us&lc=en&dlc=en&product=60399&dlc=en&lang=en