Aficio stuck processing job - Aficio Ricoh Office Equipment & Supplies

Polygon Motor Error 1: ON Timeout The polygon mirror motor did not reach its operating speed within 20 s after the polygon motor

is the copying ok? if yes then reload the print driver .it is causing the problem.if copying is also blankthen check the processing unit. the charge roller might be facing some problem or the developer gears might be worn out .

need more memory in the printer

download the latest driver from ricoh and insall it on to local pc not the server see if that works

There is probably nothing wrong with the printer, but it may not be be receiving all the dope it needs. Usually the printer needs a CR/LF signal at the end of the file to print. If it doesn't get that it will assume that it hasn't got all the file and will hang. This may be a setting in the application producing the file, or a setting on the printer itself (i.e needing either a full CR/LF signal or just one of these). Don't like the idea that it doesn't print its own test page though....

You may have to go to the printer and click on Status or printer jobs and cancel the job from the printer. It appears the printer has the whole job already spooled in memory

You can always restart the computer, that will "unstick" a print job that gets stuck deleting.

the reason why the job(s) at the workstation say they are completed, and there is no job at the printer, is because the user code management has been turned ON.

if you turn user code management on, and do not setup users, with user codes, then jobs will continue to run like they are now. either turn OFF user code management, or setup users in the address book of the printer.

It sounds like the print job you are sending is probably on A4 and the machine is set to A4 or has A4 in the tray.

Try changing the page size that you send to the printer and ensure the paper size in the tray is the same as the print job AND that the tray sizes are set correctly.

First, check the text in your records for odd characters. It is sometimes possible in data entry to hit a ctrl-"letter" combination that embeds printer codes in your text and these are invisible in many cases to the application. The easiest way is to break up your print job to sections of records and see if a particular record consistently causes an error.

If your sure however that the printer is the problem...

Then I would check the RAM. The printer has 128MB upgradable to 512MB. Normally you can pull the ram and run jobs on the internal memory, but in this case you would need to swap it out.