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Hi, there. While we cannot assist with repairs I can offer links to our troubleshooting, use and care guides, replacment parts, parts lists, and service line should that be necessary. We hope this helps.
http://bit.ly/zkfnZd
http://bit.ly/112Lu7q
http://bit.ly/LrNZiS
http://bit.ly/yLv4Z5
I also had the very same problem with my Whirlpool front loader. This is a common problem and if you have this less then one year they should replace the parts for free. The reason I said parts is because they also had to replace the entire tub and some other parts as well. It took then almost three hours. Thank goodness I have an extended warrentee which I think you shouls also consider.
Whirlpool is a very reliable company and after reading what Ashley sent to you I don't think your going to have any problems.
I just want to mention something to you. If the washer makes noise it could be something else like a clogger drain pump which is easily serviced. The way to tell is to have the washer off and try spinning the tub with your hand if it makes noise then your up for the whole monti.
Un plug it for a few minutes or even overnight and plug back in, that will reboot the electronic control, if that doesn't fix it and you do not have a good honest local repair shop call Sears. Good Luck
1. Remove the drain hose from the drain and try to drain the water from the washer. To do this plug the washer back in and attempt another drain cycle. If water does not come out of the drain hose then you now know that the plumbing is in good working order. 2. Place the drain hose back into the drain and remove the washers cabinet. 3. You will now be able to see the pump and it should have two hoses attached to it. 4. Disconnect the hose coming from the basket. If water comes out you will know that nothing is clogging the basket. 5. If both of these tests come out good you now know that the problem is the pump. 6. Make sure you write down all relevant information such as the washing machine model and serial number. 7. Head to your local hardware store and buy a pump (they typically run about $15.00). 8. Remove the old pump and install the new one (make sure the washing machine is turned off and unplugged). 9. Test it. Let it run through a cycle to make sure everything is installed and working properly. 10. If it is still broken call a repairman or ask a handy friend to check it out for you.
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