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If the unit is still within warranty, then it should be returned for repair by the manufacturer. If not, and you are handy with a screwdriver, then you may be able to fix it yourself.
Although I am not familiar with this precise model, in my experience most units of this type are based on standard optical drives, just like in a PC. If you remove the front panel of the unit, you should be able to find the emergency release hole: a small hole just wide enough to push a straightened paper clip into, which should release the drawer.
Check for contamination on the disks that won't load. Also if you have things like cigarette smoke or "fog" machine that can cause the problem. The precision of the head of the CD players is amazing as the tracks are millionths of an inch apart and it doesn''t take much to cause a problem. If trying to load again the disk finally works, then it may not be registering on the hub quite right. Care in centering MAY help.
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