Brand new nordic track treadmill console lights up but buttons do not work

https://www.livestrong.com/article/410922-the-controls-are-not-working-on-a-nordictrack-treadmill/

Do you have the iFit component on your treadmill? We had a similar issue and I unplugged the iFit component (requires opening the console and unplugging the ribbon cable that attaches the iFit component) and the treadmill started working again.

see the video and proceed according. lube the rollers bearing front+back.
However you must troubleshooitn the motor+control board, see my personal TIPS for help.
God bless you

in the front of the treadmill orange switch

I had the same problem with my Nordic track. I pressed every button until I found the one that did not beep. The one that does not beep is stuck. My problem was with the Ifit button. The first few times I would push the bad button until it started beeping. That worked for awhile (couple of weeks but started up again). I disconnected the Ifit unit and now the thing work fine except for Ifit which I never used. Nordic track wanted to sell me a new console which cost more than the machine.

Sound like function pad or upper console I don't know if you can purchase the function pad, but you may have to purchase the entire console and that may quite expensive.

• For questions about parts, service, user's manuals or non-working products, please call our NordicTrack Customer Service Department at 1-877-993-7999.
• For questions about parts, service, user's manuals or non-working products, if you purchased your equipment at Sears, please call our NordicTrack Sears Customer Service Department at 1-888-825-2588.

If the console lights up but the buttons don't work, then unfortunately it's probably the console and they're not repairable that I know of. You may want to check the wiring harness and the connections at the console and at the controller under the motor hood. Pull them apart and check for bent pins. If they look good, the console is most likely bad.

you more than likely need a new keypad
www.AtlantaFitnessRepair.com

If console lights up but doesnt respond when buttons are pressed, you more than likely have a console problem. Key pad issue would be my best guess.

If everything on the display console is working correctly then we know it is either a problem with the wires from the console to the controller or the controller itself. In most cases this means you need a new controller. To verify, take off the motor hood and find the green circuit board called the motor controller. With the power on go into manual mode and push the speed up button to a slow speed. If you see an LED light with "spd ctrl" next to it flickering but the belt still does not move then we know the problem is with the controller sending the signal to the walking belt, in which you should check the wires that go to the motor. If they are connected correctly then we know a new controller is in order. If you do not see a flickering light then it means the speed signal never got there and the problem will be with the wires going from the console to the controller. This is called an upright wire harness.