Brand new threw the box and we bought a Xfinity wifi box and we got on the internet for a day and then it froze up and cut off
You may have to reset it. With the device turned off, press and hold the volume down button, and then briefly press the power button. - Wait for the screen with the three Android images to appear, and then release the volume down button. - Press volume down to select clear storage, and then press power. - Press volume up to start the factory reset.
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