Does not turn on

I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyway for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring...

Button on CARPET, lower the handle for use, turn on power and the brush turns. Handle up like for storage, brush does not turn. Bare floor button pushed, does not turn.

IT COULD BE STICKING TRY WD 4O OIL EACH SIDE OF ROLLER

Hi there,

I'm sorry to hear you're having difficulties with your DC24.

Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

Kind regards,

Jack
Dyson Online Customer Support

for clock settings

Clock buttons from the left.

[1] Set
[2] Shift
[3] Modify
[4] Alarm
[5] End
[6] Reset - (use paperclip to push button in hole.)


Light indicators

[A] A.M.
[C] P.M.
[B] Alarm(s) active.
[D] Hour Notice

To set time and date

1.Push SET, push SHIFT to transfer from YEAR to MONTH to DAY to HOUR to MINUTE
2. Push MODIFY to change to desired value in every field (blinking)
3. Press SET or END to save.

To change from 24 - 12 hour format
1. Press MODIFY continously for about 3 to 5 seconds
NOTE: in 24-hour format, both the A.M and P.M light is OFF


TO SET ALARM

1. Push ALARM, and alarm setting number 1 will show, push ALARM again to show alarms up to 8 or 9 (depending on model)
2. When desired alarm number is chosen, Press SET
3. Push SHIFT to transfer from HOUR to MINUTE
4. Push MODIFY to change desired value in every field( blinking)
5. Push END to save, (Please note Red ALARM light will lit)


TO CANCEL ALARM

1. Push ALARM until the desired alarm to cancel is shown.
2. Press MODIFY ( the dispaly will show --:--)
3. Press END (NOTE: Alarm light would only turn off only if all alarm is cancelled)

TO SET HOURLY NOTIFICATION OFF AND ON

1. Push MODIFY button once (hour notice light would lit) - hourly notice is turned ON
2. Push MODIFY button again (hour notice light is off) - hourly notice is OFF

Check that you dont have anything blocked in the roller, if all is clear there is a little red button on the side off the roller. Push this in and this will reset the roller... If that doesnt work, check that it is switched on with the switch next to the power button.. That should solve your problems

There is actually a reset button on the agitator, I would try pushing this switch first to see if this fixes it. The button is located on one of the sides of the agitator housing, I'm not sure if it's the left or the right side, or on the top of it.

Look on the sides of the part of the vacuum that is on the floor and see if you can see a small red pole on either side. If you can't find it here, look on the top of the part of the vacuum that touches the floor for a brush overload reset switch.

Try pushing that poll whenever you find it. This switch is a protection mechanism that will shut the brushes down to protect them if something gets vacuum up inside of the brush, it will automatically shut itself off to prevent any damage.

Simply push this overload switch down, and this should hopefully fix your problem.

If this didn't, please let me know and I can walk you through some more advanced troubleshooting.

If this was helpful, please be so kind and rate my repair, or leave feedback.

Thank you!

Chris Jones
GoVacuum.com

Push the red reset button on top.

- Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's not gonna stay depressed, it's gonna pop right out - that's normal.

- Step on the red pedal on the back

- Turn the machine on with the red power button

- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar

- If it still isn't spinning, open it up and make sure nothing is blocking it and withholding it from spinning

- For further troubleshooting assistance call the Dyson helpline, they know what they're doing