Did i sound as if the auger got jammed when you first heard this noise? Or was the stove overheating? Have you changed the brand of pellets recently, from what you had been using? These are just a few of the things that can cause a pellet stove auger to stop working.
Yes, there is a reset switch, but since you didn't mention which model Napoleon Pellet Stove you have, it's hard to know where to tell you it is.
However, most Napoleon stoves are very similar in how they work and their mechanics. So, I have included a link to an Owners Manual for the NP140 Model. This should point out the things I mentioned, as well as other causes and how to solve them. Be sure to check out the Trouble Shooting Guide.
http://www.napoleonfireplaces.com/Tech/installation_manuals/NPS40_NPI40.pdfYou can download and print this manual if you like.
If you weren't able to chat with someone about this, you want be charged the Chat rate.
Hope this helps head you in the right direction.
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