Leakage Water not going into tank but goes on the floor. Something must be blocked

If water is coming out on the floor from your Comfort Site dehumidifier even when the bucket is not overflowing, there may be a few possible causes for this issue:

1. Improper Placement of the Bucket: Ensure that the bucket is correctly positioned and inserted into the dehumidifier. Make sure it is securely in place, and the water outlet on the bucket is aligned with the dehumidifier's drainage system. If the bucket is not properly seated or aligned, it can result in water leakage.
2. Bucket Seal or Gasket: Check the bucket's seal or gasket for any signs of damage, wear, or misalignment. If the seal is compromised or not making proper contact with the dehumidifier's body, water can escape and leak onto the floor. Clean the seal and ensure it is free from debris or obstructions. If necessary, replace the seal or gasket with a compatible replacement part.
3. Drainage Hose Connection: Some dehumidifiers have the option to connect a drainage hose directly to the unit for continuous draining. If a drainage hose is connected, make sure it is securely attached and there are no leaks or loose connections along the hose. Ensure that the other end of the hose is properly directed into a drain or receptacle.
4. Internal Drainage System: The dehumidifier's internal drainage system, including the collection tray or drain pan, may be clogged or blocked. Remove the bucket and inspect the drainage area for any debris, buildup, or blockages. Clean the drainage system thoroughly, ensuring that water can flow freely from the collection tray into the bucket without any obstructions.
5. Check for Excessive Humidity: If the dehumidifier is operating in an area with extremely high humidity levels, it may struggle to remove moisture effectively. This can result in excessive condensation or water buildup that leads to leakage. Consider using additional dehumidification methods or addressing the underlying humidity issue in the space.

If the issue persists after checking these potential causes, it is advisable to consult the user manual for your specific Comfort Site dehumidifier or contact the manufacturer's customer support for further assistance. They can provide specific troubleshooting steps or offer guidance based on their knowledge of the product.

Sounds like the float valve inside tank may be stuck in closed position. Calcium buildup is very common. Good luck Juliana. Unplug and empty tank of any water and look for the float valve it should be near top of tank. Use a small bucket and mix vinegar and water and brush. Scrub that valve. Clean it up

this is a very ,very common complaint I get from folks on these , seems the shutoff float is most times part of the bucket (you take it with you to M/T tank) and it gets a little molested in the fervor(splashing) of getting a heavy tank over to M/T out , a few minutes of looking careful at it (top of tank) and most folks figure out what went wrong with it and snap it back where it goes correctly ( most machines use this same switch to confirm presents of tank installed) this makes it proof positive that there's a tank to drain water in instead of going all over the floor
and option is to convert the unit for constant M/T tube most units come with a kit for this

If by "no water goes into the storage tank", you mean it does not appear to be removing any humidity. Then you will need to do the following as, there are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 22

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If you have manually controlled
model, set the control knob on Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem.

It sounds like the hose that the water is comming out of came off the fitting on the collection tank.

When you pull the tank out and look on top-right of the underside of the machine, (image being on top of the tank while it's sitting in the dehumidifier), can you see the nozzle properly sitting there? Imagining that the collection tank is inside of the machine, the water should be dripping directly out of that nozzle, into the tank. Also make sure that nothing is attached to that nozzle, cause the water to be redirected elsewhere.

Not sure what you are calling the "collector". Most of the time, problems like this are caused by a build up of gunk at the point where the water, which has condensed and dripped down into a tray, leave the try and is suppose to go either into the water bucket or out the drain hose if that is attached. Because this area gets plugged up, the water has to go some where else, which results in leakage over the side of aforementioned tray.
The best solution is to remove all the covers to get to this drain area and clean it out, but that is a pain to do. I'd suggest trying to run a pipe cleaner or nylon wire tie back up into the area where the water is suppose to leave the dehumidifier on it's way to the bucket or hose. Flushing some water back that way with a turkey baster might work also, but would result in some splashing, causing a little additional temporary leakage.

Ive had same issue with this machine. i opened it up and cleaned the plastic channels leading into the tank. Dust can collect and block these channels, diverting the water onto the floor. This cleared that problem, but now the fan is not working, so im hunting for one going cheap...?

I think that there is a 90 degree bend in the outlet on the bottom right front side of the collection tray that gets pluged with dirt, line etc. You can see this when you remove the collection container from the unit. I used a small piece of wire to clean out the hole and now the water goes into the tank and not onto the floor.

Check the fitting where you connect the drain hose to. It may have a plastic seal that must be cleared out in order to use the hose drain. The plastic seal can be easily punched out.