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We recently got new cable service through AT&T Uverse and now the picture will not fill the entire screen. It has a black frame all the way around the picture.
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If your using a flat screen tv make sure the apect ratio on the tv (not u verse set top box) is set to the correct setting. If it is you can change the apect ratio on the uverse box by goimg to option in the menu screen, then system options, tv screen resolutionthen set to the 720 or 1080 which evrr your set up for.
Check all sources , ie cable box, dvd player or video game. If all have no sound check mute setting in menu or on remote. iI just cable box or sat receiver or evan att uverse box turn them of then back on. the uverse box you may have to remove power. If still no audio request service. The problem is likely the main board or speakers .
The aspect ratio (zoom) button on the cable remote had been changed. On Brighthouse the # button toggles through the zoom settings. It's not a tv issue, it's a cable fix.
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