I cant take credit for this fix, but it worked on my Artisan 800 with the same error. My error occurred right after a paper jam where i had a tough time removing the paper.
"Open the printer. See a 1/4" grey plastic band that is attached to the
print head. This is the CR (carriage return) guide that tells the print
head exactly where it is. During a paper jam it is sometimes pulled out
of the slit on the head carrier that it has to be in to tell the print
head where it is on the carriage. Pull the print head out about half
way, and with a flashlight look behind the head carrier. You will see a
small plastic u-shaped piece. Make sure the CR ribbon is INSIDE the
slit, or u-shaped device. When this happens you will usually hear the
print head hitting the side of the printer twice while it tries to
determine its position. Be very careful not to damage the ribbon. It
will slip back into the slot quite easily"
My print head didnt want to pull out, so i took a small inspection mirror and had a look behind the print head. Sure enough the ribbon was outside of the sensor. I easily pushed down on the ribbon gently with my finger and pulled it towards me just a little bit and it popped back up into the slot. Closed the printer up and no more message.
Hope this helps some other poor soul.
I’m happy to assist further over the phone at
https://www.6ya.com/expert/larry_0800578514b4ccdb
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