I forgot my pattern to unlick my kocaso how do i factory reset it or unlock it

Hi Mate,

• On the unlock screen, enter your unlock pattern
• After five attempts you'll be asked to wait for 30 seconds. Tap OK
• If your phone display goes off, tap the power button and unlock your screen
• Tap Forgot pattern? If you haven't set up a Google account you won't get this option, instead you'll need to reset your tablet
• Enter the username and password of your Google account, tap Sign in
• You'll be asked to create a new screen unlock pattern. If you don't want one, tap Cancel

To reset your tablet:

1. Turn your tablet off
2. Hold the volume down key
3. Turn your tablet on
4. Using the volume down key, highlight Wipe data/factory reset and press the power key to select
5. Press the volume up key
6. The reset is now complete.

Note: Resetting your tablet will clear all the data stored, data that's stored on your SIM is safe.

Cheers!!

Deb, You may have to do a factory reset if you can not remember the password. Check the attached links,instruction and guides, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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have you looked here http://www.kocaso.com/troubleshooting.html
OR
http://ccyube.win/computer-networking/210326-How-do-I-do-a-factory-reset-on-a-Kocaso-NB1400a-tablet-Where-is-the-volume-up-button

A factory reset will completely wipe your tablet's memory, and return it the way it was when it came out of the factory. If your device has a removable memory card, it would be a good idea to turn it off and remove the card before resetting, as there is a chance the files stored on here will also be deleted.
press the helpful button and follow me on fixya for more tips and info
below are links to sights that may help
Recover Android Device in case of Forgot password pattern unlock an...
Help Forgot Android tablets password
How to unlock an Android phone tablet

To factory reset it, you need to re-load the firmware.
See this page on how t do it, including the tools.
Support Firmware

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

Support Troubleshooting Guide

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

Support Troubleshooting Guide

it will show an option forgot pattern try pressing that button and then follow the procedures

try to do a manufacturer reset or call customer service for more help