Complete signal loss dish network - DISH Network 311 DTV Receiver

Is there anything that may be blocking the dish such as rain, snow, or tree branches? Also, please make sure all connections from the wall to the receiver are tight. Reset the receiver by unplugging it from the wall for 10seconds, plug it back in and allow the receiver to power back on by itself. If issue persists please reach me at:[email protected] with your account information for additional assistance.

Kimberly Escobar
Social Media Representative
DISH L.L.C

its called a blackout

Hi Deanna, my name is Kimberly and form a part of the Social Media Department with DISH. I would like to begin by apologizing for the inconvenience you have experienced with our equipment. I understand this can be very frustrating and upsetting to you. I am here to assist you and would love to do so. Please know that there are many different reasons that may be causing signal loss. If you are losing signal constantly it may be that the dish is misaligned. In order to realign the dish we would need to schedule a technician visit. I would love to further look into this for you if you need us to. Please feel free to reach out to me directly at [email protected] I look forward to assisting you.
Kimberly Escobar
DISH L.L.C
Social Media Representative

Hi Michael! I apologize for the delayed response. My name is Kimberly and I form part of the Social Media Department with DISH. It is a pleasure to be able to assist you and provide you this information in case you need it in the future. Follow this link to help you troubleshoot any signal loss issue or if you need any technical support regarding our service. http://www.mydish.com/support/complete-sig-loss?WT.svl=gsearch_results If you need additional help or if issue persists after troubleshooting issue please feel free to reach me at [email protected]

Hi there! My name is Kimberly and I forma part of the Social Media team with DISH. I apologize for the delayed response and for the inconvenience you have experienced. It is my pleasure to assist you. At times when you are experiencing signal loss there may be lots of things that could be causing it, for example: bad weather, mis-aligned dish, lose connection, or bad receiver. You can follow this link http://www.mydish.com/support/complete-sig-loss?WT.svl=gsearch_results to help you troubleshoot the issue. If you need further assistance please feel free to contact me directly at [email protected]
Kimberly Escobar
Social Media Representative
DISH L.L.C

Hello this is Nick Franta with DISH Network.

What error message are you receiving on your screen? There should be a 3 digit number in the top right of the message. Has there been any bad weather in the area which may have affected the signal?

If you haven't been advised to already, I would suggest doing a hard reset of the receiver by unplugging it from the outlet for 10 seconds. When you plug it back in the receiver will reboot itself for you. If you are still getting errors hit the menu button then 6-system setup, 1-installation, 1-point dish, and then hit check switch and then test. All your satellites should show green. If not we would need to send a tech out to address the issue.

Hope this helps!

Hi edhayes27 my name is Mike Houston of DISH Network Executive Office. This posting in FixYa shows you have the 311 receiver; this receiver will only show SD channels. We do have the VIP 211 which will show in HD and SD channels. If possible can you verify the model number of your receiver, which indicates you

If you are experiencing a complete signal loss on your VIP722 receiver, you can try some troubleshooting steps, ( http://www.dishnetwork.com/SupportSection/complete-sig-loss ) and it may resolve your issue or you will need to contact Dish Network for advance troubleshooting and a possible Service Technician Visit!

Hi mfpayton with the install of the brand new receiver wealways want to make sure all connections are tight. And after all connectionsare hand tight we will need to run the Check Switch Test. It will provide thestrongest signal to your home and you will see the signal move up into the 65percent range. If after the Check Switch Test it still is a low signal we mayneed to check the connections from the Dish and LNB that is an issue we wouldneed to come out on. I will leave the link to show you how to do the CST.http://www.dishnetwork.com/SupportSection/complete-sig-loss
Mike Houston of DISH Network Executive Office

Hi, Mary with Dish network Customer Service. The issue you are experiencing is a complete satellite signal loss message. If you are experiencing severe weather right now it is best to wait till it passes. Then you can reset the receiver box by unplugging it for 10 seconds from the power and then allow it to reboot. Also check all the connections in the room with the receiver box from the wall up to the receiver itself. If it does not get off 0 progress of 5, you will need to call Dish network and will probably need a Service Technician Visit scheduled.