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I'm not sure how familiar you are with tablets, but they have a lock screen that protects it from coming on accidentally and hitting buttons. You will likely need to make the screen come on and then swipe your finger either up from near the bottom, or from one side to another. If you let me know what kind of phone you have (Android/iPhone) I can give you something more definite.
When you turn it on, what should appear is a little lock that you slide down to unlock the screen. If you are getting a blank screen there is probably something technical wrong with your zeepad. I would contact the company,particularly if you are still under warranty. I have had mine almost a year and have had no problems with it. When not in use, I keep it plugged in to keep it charged up. Have you charged it the full 8 hours before using?: Other than that, I am at a loss as to your problem. Wish I could be more help.
Turn the unit off. Press and hold both the power button and the volume button at the same time, until the little yellow-green android robot comes on the screen. You can then release the buttons. You will eventually get a menu (this took a while to come up). Use the Volume button to scroll down to "Reset to Factory Standards", and select by pressing the power button.
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