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Without call waiting or a second line, callers will get a busy signal if you're already on a call. This happens at the switchboard; it doesn't matter what type of answering machine you have because the second call doesn't get that far. You can record your own message on the 1739 but, as mentioned above, if you're already on a call then the second call never gets that far.
Do you use a message service? ( Do you call a number to retreive your messages?) If so, call the number and listen to the options on the menu. Choose the option regarding your message and you will have an option to record a new message.
When you press the message button, look at the display. Is it really going to the VM extension or is it going to another phone? Othre people could have left you a message by calling you and pressing the MESSAGE buttone either on purpose, or by accident.
You can clear ALL message lights from your phone by dialing *700 plus your extension and #. Of course you can access VM by dialing the VM extension, usually 165 or 500 from the intercom.
Most answering machines have a 'remote code' to access messages via remote. (from another phone line when you aren't at home.) Look for the manual or look on the bottom of the unit itself.
If you do not see a code for it. Or have the manual, find your model online and the manufacturer should have the user manual online for free. It should provide the code for remote access.
Typically, you call the phone, when the answering machine picks up, you would dial the security code and the answering machine will then start playing your messages.
I have the same machine. There is no way to retreive it. You may be able to pay someone a lot of money to some how extract it off the chip but it would have to be a really important message and even then I do not know for sure if it is possible.
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