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Are you talking about voice command on your device or voice command on your phone? Are you doing a long press or a short press of call button? it will behave differently based on how long you press.
hi there
i live in Thailand and just made my HT-TX500 region free,
this is what i did
your dvd must be off with no dvd inside
push power on wait til no disc come up then push enter
then push 84269 then push enter then wait for the dvd to turn off
wait 5 mins.then push power on and that worked for me
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