The system recovery utility won't let me choose the factory reset option
On the top of tablet where the volume and the power button..Press both buttons down untill you see the updating pops up.
scroll down till you see the factory reset and press the power button. It should open your tablet.
If you know how then remove the battery inside and wait a few seconds and put it back. This usually resets itself. If not then try again to do a system recovery.
To get to the recovery mode menu, you have turn off the tablet, then hold Power and Volume + for 10 seconds.
Then choose "wipe data/factory reset". Then choose "Yes - delete all user data" option. Then choose reboot option.
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I'v had the same problem and had to call tech support, the unit was dead, and they shipped a warranty replacement!
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