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Expert
259 Answers
- Posted on Apr 08, 2014
Re: RM-GA014 remote can't switch Sony Bravia 46" tv on
Follow this procedure to troubleshoot if the TV does not respond to the supplied remote control.
- Remove the batteries from the remote control.
- Press each button on the remote control twice.
- Make sure none of the remote control buttons are jammed.
- Install fresh batteries into the remote control. IMPORTANT: Make sure the batteries are inserted in the (+ and -) direction shown inside the battery compartment.
- Make sure nothing is blocking the Infrared (IR) sensor on the TV.
IMPORTANT: Some locations can interfere with the IR signal from the remote control. Glass enclosures, as well as fluorescent or halogen lights, may prevent the IR signal from reaching the TV.
- Point the remote control at the IR sensor of the TV.
- Press the POWER button and other buttons to test TV operation.
IMPORTANT: Do not hold down the POWER button too long. Doing so may prevent the remote control from operating the TV.
NOTES:
- If some of the remote control buttons operate the TV but others do not, the remote control may need replaced.
- If all of the remote control buttons work, no further troubleshooting is required. Otherwise, continue troubleshooting below.
- Try using the remote control at varying distances from the TV. IMPORTANT: Using the remote control too close or too far away may prevent the IR signal from reaching the TV.
- Turn the Light Sensor setting to OFF.
- On the TV itself, press the HOME button on the TV.
- Using the up arrow or down arrow select Preferences.
- Press the INPUT button.
- Press the up arrow or down arrow to select ECO.
- Press the INPUT button.
- Use the up arrow or down arrow to select Light Sensor.
- Press the INPUT button.
- Press the up arrow or down arrow to select OFF.
- Press the INPUT button.
- Power reset the TV.
- Make sure the TV has the latest system software (firmware) update installed, if applicable.
The troubleshooting steps above should resolve the issue. If you completed all the steps and the issue is not resolved, service may be required or the remote control may need replaced. Contact the Customer Experience Center at (239) 768-7547 to speak with a service representative for further assistance.
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