If your grandchildren managed to work it then there is probably nothing wrong with the set. Does it happen with every DVD you try or just one? It could be just a scratch or fingermarks on the DVD you are trying to play. Give it a polish with a spectacle or lens cloth and try again.
There can me many solutions,
1. first one and the most possible problem is the malfunctioning of the drivers.to solve this plz uninstall ur DVD ROM drivers from the driver manager and then restsrt it, when you will restart the system it will automatically say that new hardware has been fonded and drivers will be installed automatically just wait for that.Restart again, and u will find it runnig.
2. might be lens of it is cracked, dusty so check tht.
3. Might be u have denied it from reading through BIOS.
4 Also check that you have not taken the aceess rights of users from reading CD/DVDs
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