Paper cassette not being detected as full

Make Sure the Paper Trays Are Configured With the Correct Paper Size, Type, and Color

To configure settings for Paper Trays 1 and 2

1. Open the paper tray.
2. Make sure that the required paper stock is loaded in the paper tray, and that the paper edge guides are adjusted properly to fit the size of the paper.
3. Close the paper tray. The Printer Settings screen will be displayed on the Touch Screen.
4. Select [Size], and then select the size of paper loaded in the tray. If this is a standard size paper, the correct size will be selected automatically if the paper guides are adjusted correctly. If necessary, select [Custom] to enter the paper size if the required size is not displayed and then enter the required X and Y values.
5. Select [Save].
6. Select [Type], and then select the type of paper loaded in the tray.
7. Select [Color], and then select the color of paper loaded in the tray.
8. Select [Confirm].

When <LOAD CORRECT PAPER> appears on the display, the size of the paper in the paper cassette or multipurpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. You need to load the correct size paper or change the paper size in <PAPER SIZE> for <CASSETTE> or <MP TRAY>.
Check if the size of paper loaded in the paper cassette or multi-purpose tray meets the paper setting specified in the machine.

check the following:
1. The paper size specified on the printer driver screen
2. Paper loaded in the machine
3. The paper size set in <PAPER SIZE> for <CASSETTE> or <MP TRAY>

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41.3 Unexpected Paper Size Explanation

• The printer detected a paper size different than what it was expecting.
• This is typically caused if two or more sheets stick together in the printer, or if the paper tray is not properly adjusted.

Recommended action

1. Reload the tray with the correct paper size.
2. Ensure that paper in the tray is loaded under the front and back tabs.
3. When printing from tray 1, verify that the correct paper size is selected in the control panel (see the Paper Handling Menu section in the User Guide ).
4. When printing from tray 2, 3, or 4, verify that the three paper size adjustments on the paper tray have been made correctly (see the description of adjustments in the section on Loading Trays 2, 3, and 4 in the User Guide ).
5. After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. Or, press CANCEL JOB to clear the print job from the printer's memory.
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Hi. You need to do tray linking. When one linked tray is empty, paper feeds from the next linked tray. The size and type settings for all trays must be set from the Paper Menu. To set the paper type or size:
1. On the home screen, touch Menu button
2. Touch Paper Menu
3. Touch Paper Size/Type.
Note: To link the multipurpose feeder, Configure MP must be set to Cassette in order for MP Feeder Size or MP
Feeder Type to appear as a menu item.
4. Touch the right or left arrows to select the same size paper from all paper sources to be linked.
5. Touch the right or left arrows to select the same type paper from all paper sources to be linked.
Note: When the Size and Type settings are the same for any trays, the trays are automatically linked.
6. Touch Submit.
Submitting changes appears.
7. Touch Home to return to the home screen.
Hope this helps.

You can use the paper cassette located at the bottom of the printer, on the front when the output paper tray is closed concealing the paper feed switch, the usb port and the cassette lamp.
1 Gently pull out the cassette from the printer.
2. Remove the cover from the cassette.
3. Place your paper in the cassette tray.
a. when using A5 or larger sized paper (non standard sized paper, pinch the tab and extend the cassette if needed.
b. legal sized paper is not loadable in the cassette
4. Do not load paper above the load limit mar4k.
5. Make sure the print side of the paper is facing down.
6. Align the paper stack against the right side of the cassette
7. Slide the paper guides so they fit the loaded paper stack.
8. The paper cassette will hold up to 150 sheets of plain paper, however you do not eant to stack any more than 50 sheets in the Paper Output Tray.
9. Reinsert the cassette into the printer. Then set the cover on the cassette. Now make sure the cassette is pushed al the way into the printer. (If long paper was used and the cassette was extended iy will now extend beyond the front of the printer
10. Prepare the paper output tray by opening the front cover and pulling out the tray extension until extended completely.
11. Press the paper feed switch so the cassette lamp lights.

You can slo select the paper source with the printer driver if you prefer .

First I would pull the paper tray out and look for a wade of paper jamed behind the paper tray or jamed in the paper path above the cassette. Another problem could be that the tray is not lifting. If you take the second tray out and reinstall the first tray can you look under the tray and see it raise up or does it make a noise and not lift. It could be the rachet gear is broken that lifts the paper up. These are just a few ideas.. Good Luck

From Service manual >
The printer currently has the Lower Cassette or duplexer
selected as the paper source, and has detected that the
Paper Cassette (Tray 2), which serves as a paper guide for
the Lower Cassette, is not installed. Install (reseat) the
Paper Cassette.

pull cassette out and look inside the cassette bay on the left side. there is a white gear that lifts up your paper. that might have come unseated. make sure its seated in right by pushing it back in. last but not least, make sure you don't have your rear paper stopper in cassette pushing paper too hard against the front of cassette preventing paper from raising up.

Table 3-7. Paper Handling Menu
Item Values Explanation
ENVELOPE FEEDER
SIZE=COM10
For supported paper sizes
see page 1-12.
This item appears only when the
optional envelope feeder is installed.
Set the value to correspond with the
envelope size currently loaded in the
envelope feeder.
ENVELOPE FEEDER
TYPE=PLAIN
For supported paper types
see page 1-12.
This item appears only when the
optional envelope feeder is installed.
Set the value to correspond with the
envelope type currently loaded in the
envelope feeder.
TRAY 1 MODE=
FIRST
FIRST
CASSETTE
Determine how the printer will use
Tray 1.
FIRST: If paper is loaded in Tray 1,
the printer will pull paper from that
tray first.
CASSETTE: A paper size must be
assigned to Tray 1 using the
TRAY 1 SIZE option (the next item
in this menu when TRAY 1
MODE=CASSETTE). This allows Tray 1
to be used as a reserved tray.
TRAY 1 SIZE=
LETTER
For supported paper sizes
see page 1-12.
This item appears only when TRAY 1
MODE= CASSETTE. Set the value to
correspond with the paper size
currently