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1/ not my expertise , but I would unplug device , remove cover & look for the obvious eg tape damage...BUT beware of capacitors , they bite. .....2/ try to get service manual.....3/ in the case of the dvd tray , you can make it open by poking a straightened paper clip straight into a tiny hole you will find in the box face near the tray......James
There is typically a small rubber belt or plastic gear that goes between the tray motor and the tray. Most modern units have the plastic gear. I would bet that it is missing a tooth or stripped its teeth or possibly fell off completely. You should be able to manually push the drawer in. To open it, there should be a small hole near the tray into which you can push a straightened-out paper clip.
Sometimes you can use a paperclip and put it in the middle of the tray and slowly pull it open. Once it is fully opened, slowly and carefully pull the tray all the way back, then press the eject button and see if everything re-aligns itself.
On some disc players there will be a small hole in the face of the tray. This is a manual release. straighten out a paper clip and gently pusk it in the hole. The tray should come out enough so that you can pull it open by hand. Good Luck.
there might be a possibility that as soon as the tray closed the dvd shifted inside the machine. the dvd is stuck yes which means that the tray wont open because the dvd is blocking the gear turning. if so you are going to have to take it to your Dealership to open up the player and remove the disk. you can try it yourself but it's not recommended. tray gears will have to be tested to see if the tray will open once the disk is out though
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