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I doubt that is going to work. When the battery fully dies, it loses its memory of what the last combination was. The idea then, it to use the backup key, but they don't seem to have them. The reset button is inside with the battery pack. You could ask their support, but you will probably have to cut the back off with a Zip Saw, Angle Grinder or a Diamond Concrete Saw.
e-bar is not a battery problem, it means the door lock is jammed, either use a rubber malet or your balled up fist and after inputting the code to unlock hit the door of the safe all around the key pad as hard a you can, your will hear the rods moving and unlocking the door. Hope this helps. I know it works I do this at the hotel I work in.
The problem was something was pushing against the door from the inside.
Solution, if you can tip the safe back so the contents shift, if not push and try unlocking, or hit the door in hopes it will agian shift the contents enough to unlock.
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