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Just go to [my computer] , and double click the camera drive (should say removable drive with max space 62.4 MB. Then open folder [DCIM] and open folder [100image]. All you pictures are in this folder. Just select them all and cut and paste on to a folder on your laptop.
You can visit https://store.mattel.com/ and purchase the item. Click on the electronic toys tab on the left side and select your camera's model number.
Generally, PCs will activate a 'Removable Drive' icon when your camera is connected to it.
This icon is located in 'My Computer', double-click it open and your photos should be inside the folder.
From there you may relocate the photos onto your PC to a location of your choice.
You can visit service.mattel.com and search for the product. There you can download the instructions. As far as the controls go, check that the wires are all the way in (gently tug and push). If you do need to replace the handle bars, you can purchase them at store.mattel.com.
My daughter's was doing this. I made the changes to Flash suggested on http://www.girltech.com/forums/Default.aspx?g=posts&t=713 and reset my screen resolution to 32 bit. It now works (albeit slowly).
Swear I don't work for Mattel or Girltech, honest.
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