I have a LG frontload washer model #wm2496hsm.

John,

try calling these people 877#
Your Model wm265ohwa

https://www.appliancepartspros.com/repair-help/lg-washer-wm2650hwa-repair/wm2650hwa-does-not-dispense-fabric-softener-detergent.html

or these folks too...800#
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/595-200-1147934-/New/Lg-Washer-Dispenser-Not-Working-WM2650HWA

The dispenser itself could be clogged, misaligned, or damaged, and unable to dispense the detergent, bleach, or fabric softener properly. Inspect the dispenser for any damage and replace if necessary.

Hello royal37 - Hi - The dispenser drawer could either be cracked or have a broken latch due to interference between the drawer front and top panel. Contact a professional to move forward accurately and might possibly need to order a service kit (PN: 137146000/part number may be different depending on your model number).

LG frontload washer service guide

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

Top 10 frontload washer problems

1)Water fill problem: water took more than 10 minutes to fill to desired level sometimes indicated as a LF/IE or long fill/inlet error. Water valve screens clogged, hoses kinked, low water pressure, unpaid water bill. Check hose, clean screens.
2)Excessive vibration: noisey,roar, knocking noises. Bad damper,bearing or broken trunion. no error code
3)Dispenser drawer open/detergent in wrong compartment: washer will not operate with drawer open or cleaning products in wrong compartment.
4)Washer won't drain: clogged pump/filter, slow or clogged drain usually indicated as a LD/DE, if a code is given (long drain/drain error) Clear pump of objects
5)Drum overfilled: usually caused by sediment in the water level pressure sensing tube going up to the main control.Find it and blow out the sediment, re-secure pump out water and retry.
6)Door open, Door not latched, clothes/objects keeping door from completly closing. Tighten door latch, add washers if nessesary to make good contact and close door tighter in case of leaks.Note some models send a sig nal to the motor and another to the control letting both know the door is secure before proceeding, corrosion gets into the lid lock and the door can be locked and the control is ready but the motor ain't getting the message.
7)Cold water does not enter washer: hoses connected backwards. Oops.
8)Oversudsing: Wrong Detergent, too much detergen, detergent in wrong dispensing drawer, turbidity monitors pick up particles in the water and judge soil content then the washer allows for extra time to wash the clothes, if the wrong detergent is in there the machine thinks that is too much and declares a suds error. On some models a suds detect is determined by the motor over amping, most machines will try a few mini loads to correct the problem. Remove detergent, retry
9)Locked motor: error LE,loose connection,broken wire/hallsensor, motor overheated/failed.
10)Water heating error, hE, the termister/heater is out.

Your repair Manual with photos and tech data HERE
I will leave that on there for a while but it takes up broadband so print that manual out and keep it close to that washer.


If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

I have the same problem I think. During the wash cycle, water sometimes starts spraying/leaking from the detergent dispenser drawer. This orignally only happened during a 'NORMAL' wash and when I ran a 'SPEED WASH' it was ok. Now all of a sudden it's doing it during the 'SPEED WASH' also. I though it might be the water pressure so I turned down the flow going to the washer but that doesn't seem to help. If I knew how the detergent system worked maybe it would be easier to solve this problem.

I had a similar problem, but mine was with the detergent side. I removed the top of the washer and had to clean the dial that advances to let the cyle of dispensing continue. It worked, but now the machine shakes and I am told is 'unbalanced'

Hi.
Sounds like the valve that lets the water in on the dispensing cycle is sticking, if you can hear the valve buzzing i would certainly suspect it to be faulty

Open dispenser drawer and push down on center plastic tab at back of dispenser to allow you to take dispenser out of machine. Take the plastic pieces off and clean them. (they need to be clean in order to siphon the bleach, softener, etc out. If there is water left in them, the water fill valve is OK. Cleaning should fix your problem. If you are using concentrated additives, try diluting them a bit with warm water when you add them to the dispenser. Remember, only one tablespoon (max) detergent, one teaspoon (max) fabric softener per load.

My wife reported the same problem and I took the top off the washer (2 screws at rear of washer and top slides forward) . Under the top on the left front side behind is the dispenser. On the top is a click adjuster similar to a clock hand pointer and in the center is a tick mark and off to the left side is (-) marks for reduced dispensing and to the right (+) marks for increasing dispensing. I moved the pointer all the way to the plus side and after a few loads the dispenser works fine. I assume over time the different fluids (fabric softener, detergent, etc) tend to gum up the valve mechanism. If this doesn't work I would try pouring some very hot water in it to try and loosen things up. After you try all the free thing, I guess the last option is a new dispenser.