My windows 8 tablet keeps shutting off on me even though its charging. whats wrong with it?

sounds like the battery is not charged up or taking a charge, check to see if the adapter is putting out voltage at the plug/pins.

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Incorrect port part, Wrong polarity for wires connected to the port or poor connection of wires to the port.

send it for warranty repair

All I can suggest, as you are doing , keep trying to contact service provider , as your problem need their help. Is their a RE SET button on the unit.

It could be the battery is already on its end of life. Could be, your charger can't deliver enough power to work and charge the tablet. Before you start worrying, please leave the tablet on a charger over night, with everything switched off. Then remove it from the charger and start it. If you keep having the same problem, and you can't check the quality of the battery, start saving for a new tablet. Not worth paying 100 dollar for replacing the battery, if you can buy a new tablet for the same price. If you can open the tablet, check if the battery is still connected correct.

Is it pluged into a USB socket, or a wall outlet? Most tablets draw too much power for usb sockets so they will not charge, only connect for data.

The battery on the Asus does take a very long time to charge (over 12 hours before you use it the first time, then 8 hours or more each time). It takes even longer if you charge it from the USB port in a computer rather than connect it to its dedicated charger, or if you use it while it's charging. If you've already charged it for 8-12 hours, try turning it on by pressing the power button *and holding it down* for a couple of seconds before releasing it. Then, when using the tablet, try keeping it hooked up to the charger when possible, or at least recharge it overnight.

You can check on battery charge by tapping "Settings" at the bottom of the Home screen, then tap "Battery" in the Device category. The % charge will be at the top of the screen. I enjoy my Asus tablet, and it's good for several hours at a time between charges, but you do have to keep it charged up. Good luck!