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Slide out the Media Sensor (green plastic bar that sticks out over the labels) about 1 inch from all the way in ("in" = left if looking from front). Then press Feed to clear errors. If still get same error, then look for piece of label or ribbon stuck in that error - ok to blow out with canned air.
Hold in the Feed button for 4-5 seconds, which causes the printer to attempt to "Auto-calibrate." If that doesn't solve it, then slide out the Media Sensor (green plastic bar that sticks out over the labels) about 1 inch from all the way in ("in" = left if looking from front). Then press Feed to clear errors. If still get same error, then look for piece of label or ribbon stuck in that error - ok to blow out with canned air. Then try holding in Feed again for 4-5 seconds to Auto-calibrate again.
These printers do not "heat up" as such. Possible causes are:
1. Incorrect ribbon type for fitted ribbon spools. Look at back plate and see which way arrows are pointing. If arrows point Anti-clockwise, then you require inside wound ribbon (i.e. standard datamax) If pointing clockwise then you require outside wound (i.e. Zebra type ribbon). Check ribbons by touching sticky side of label to ribbon (it will transfer ink to label on print side).
2. Could also be faulty printhead, Logic board or Power supply. These will require an engineer to check properly.
Most likely problems: Wrong sensor set in the media type area. Gap, Reflective. If the incorrect meday sensor is set, the unit will give a TOF error. If you hae pressed the feed button and kept pressed for at least 4 labels, and it does not automatically calibrate, check the type of sensor. If you still get error, and the correct sensor is set, do a complete calibration.
You can downlad the user manual at Datamax-ONeil Web site.
What type of problem do you have? Will the printer not feed? There has been some troubles on early model of the Datamax I class printers that are detailed in a service bullitin on the driver/power supply. If the printer feeds intermittently, or runs back wards(hunts) it is probably a board failure. I usually replace the board and the motor on exchange with DAtamax if under warranty.
The Datamax I4308 returns a position fault error if it cannot sense the label gap where its supposed to be, or if the sensor returns a value outside the permitted range. Re-calibrate to correct the error.
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