Question about Tektronix Xerox 016-1829-00 Generic Toner Cartridge Xerox Phaser 850

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Can anyone repair a Phaser 850 onsite?

The left hand side of prints are missing about 30mm of ink and I believe it is caused by a thin piece of cardboard that I was using to plug up the paper tray after the plastic piece snapped during use. The problem happened suddenly - not over a period of time and I am missing a piece of cardboard which may have been pushed up somehow, although I can't imagine how. It has been repeatedly cleaned to no effect. Are you, or do you know, someone who is able to fix the machine located near Moorabbin in Melbourne Victoria Australia?

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6ya staff

  • 2 Answers


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Posted on Jan 02, 2017



  • 208 Answers

SOURCE: Tektronix Phaser 850 Service Fault 13.019.40

Most likely a bad print heat. One of the ink heaters is overheating.

Posted on Dec 07, 2007


Robert Seeley

  • 2 Answers

SOURCE: tektronics phaser 850 - media jam

Exactly what 2 of mine are doing. I have no clue on how to fix this so if you find a solution let me know via e-mail if you can. My e-mail is

Thank You

Posted on Jul 09, 2008


Shahzad Waseem Akbar

  • 746 Answers

SOURCE: Tektronix Phaser 740 model 2740 Errors when

Change its setting with default settings, your issue will be resolve automatically.

Posted on Feb 27, 2011

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1 Answer

Can anyone repair a Phaser 850 onsite?

Your machine is rather old and I suspect that a piece of the cardboard may have damaged the print-head. The age of this machine makes finding parts questionable. I cannot travel from the US to your location, Sorry

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If I remember correctly, disconnect the print cable, then reboot the machine.
I saw that problem once and its been a while, but I do believe thats how I finally got it to stop.
Then clear out the print queue.

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I had a similar problem with another model. I went on line to the Co. and got all the info I needed.

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I normally suggest running a long wood screw into the ink block to move it back and remove. If it's wedged then gently breaking it and removing or vacuuming the pieces out is your option.
The 07,010.43 code has nothing to do with the ink sticks. Although the result of removing the ink with the printer hot may have caused it.
That code is caused from the print head not moving from home position to the printing position. That print head pivots back and forth on a shaft.
One of 3 things has occured.
1. Ink has spilled into the stainless steel print head block. That block is located on the lower left side of the frame, looking from the front of the machine. The most frequent cause of that code is yellow ink seeping into that block from the machine eing moved while hot.
2. If the machine was unplugged before it was shut down. The Drum wiper assembly may be stuck to the print head, between the drum and print head.
3. One of the cables that run from the print head to the circiut boards that control it, may have shifted and are holding the print head back.
To remove the ink holder where those blocks are, requires removing the right and left side covers, that is held in by some plastic tabs, and 2 electrical connectors.

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that code indicates most likely you have an ink stick in crooked, a broken ink stick in or added pieces of an ink stick.
That code is showing that you most likely have an ink stick loaded incorrectly or it broke.

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Most likely a bad print heat. One of the ink heaters is overheating.

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Piece has fallen out of printer

Yea I had the exact same problem with my Lexmark X1185
Was very lucky I didnt throw out the clear strip thingie before learning what it was :)

Anyways the strip itself passes through a shader sensor located on the rear or the cartridge carrier.( see pic 1 ) .


The second picture shows everything else in close detail Including which side of strip goes where.


Pay attention to the spring (circled in yellow) because i believe it is the cause of the whole problem...The spring end was pulled straight or has too little tension .

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Not a problem, but turning it off causes the machine to do a setup, which then purges the ink supply and is very wastful.

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