Washer door locked, will not open - Kenmore HE3T Washer

Instructions

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1. • 1 Unplug your Whirlpool Duet washer from the wall receptacle.
     
   • 2 Remove the three screws along the bottom front of the washer. Pull the bottom panel from the washer, opening the front of the washer.
     
   • 3 Reach your arm up through the opening to locate the door latch assemble inside the body of the washer. Grasp the tear-shaped tab with your fingers. Gently pull down on the tab until you hear a click. Pull on the Duet door to open it.
     
   • 4 Look inside the latch opening in the body of the washer for foreign material. Remove it from the switch with tweezers or needle-nose pliers. Look for any pieces of broken plastic that could indicate the door lock mechanism is broken and needs replacing.
     
   • 5 Shut the door on the washer and plug it into the wall receptacle. Confirm that the door remains unlocked. Unplug the washer and release the lock on the washer door as before if it fails to remain unlocked.
     
   • 6 Unplug the Duet washer from the receptacle. Pull the washer from the wall so you can access the rear of the washer.
     
   • 7 Remove the three screws from the top back of the Duet washer. Lift the top off the washer. Find the central control unit, or CCU, at the back right of the washing machine.
     
   • 8 Check that all the wiring harnesses plug securely into the CCU. The wiring harness for the door-lock solenoids is the sixth harness from the left of the CCU. The wiring harness for the door-lock main switches is the only black harness connected to the CCU.
     
   • 9 Remove the round retainer holding the rubber boot gasket from the Duet washer door opening by inserting a flat-head screwdriver beneath the spring on the retainer. Pull forward on the retainer spring to release it from the boot gasket.
     
   • 10 Pull the rubber boot gasket away from the opening at the switch location to access the door switch assembly. Check the wiring harness on the switch assembly to make sure it is engaged. Snap the gasket back in place, and replace the retainer on the washer.
     
   • 11 Plug the Duet washer into the wall receptacle. Select a washing cycle and press start. Listen for the door lock to engage. Turn the washer off and listen for the door lock to disengage, or wait 30 seconds and try to open the washer door.
     
   • 12 Unplug the washer from the wall receptacle. Pull the wiring harness for the door-lock solenoids from the CCU. Number the sets of wires attached to the wiring harness as 3, 2 and 1, from left to right.
     
   • 13 Set an electrical multimeter to "Ohm X1K." Insert one probe from the multimeter into opening number 3, along with the wire. Insert the remaining probe into opening number 2, along with the wires. The multimeter should read 60 ohms. Leave the probe in opening number 3, and move the remaining probe to opening number 1. The multimeter should read 60 ohms in this position as well. Should you receive any other reading, replace the wiring harness.
     
   • 14 Reconnect the wiring harness for the door-lock solenoids into the CCU. Plug the Duet washing machine into the wall receptacle. Select a wash cycle on the duet, then press start. Listen for the door lock to engage and immediately unplug the washer from the wall.
     
   • 15 Leave the wiring harness for the door-lock main switches plugged into the CCU. Number the wires in the harness 5, 4, 2 and 1, from left to right. The middle opening on the wiring harness is empty, so there isn't a third wire.
     
   • 16 Set the dial on the electrical multimeter to "Ohms X1K." Insert one probe into the opening next to wire 5, and insert the remaining probe into the opening next to wire 4. The meter should read zero ohms.
     
   • 17 Insert one probe into the opening next to wire number 2, and insert the remaining probe into the opening next to wire 1. The meter should read zero ohms. Replace the wiring harness should you receive any other reading.
     

Found this on the web . Hope this helps

Hi,


Make sure you are allowing the washer to completely finish its cycle before opening the door. It is normal for the door to lock at the end of a cycle. The locking mechanism keeps owners from opening the door before all of the water has been drained. If the door on the washer is locked, select the "Drain" or "Spin" options on the front-load washer. This will completely drain the water from the system and unlock the door, allowing you to open it.


Thank you !!

There is a manual unlocking tab located at the bottom of the door lock and switch assembly. Disconnect power to the washer before accessing it.

Remove the three screws attaching the toe panel to the cabinet then pull the panel down and off the cabinet. Prop up the bottom front edge of the washer or cushion and lean it against the wall for an easy access of the screws.

Reach up along the inside of the front panel and locate the bottom of the door lock and switch assembly on the right side.



Locate the tear-drop shaped tab then gently pull it down until a click is heard, and then open the door.

The door lock and switch assembly may need to be replaced if the problem persists. Disconnect power to the washer and open the door. Remove the door gasket retaining hoop by stretching apart the retaining spring at the bottom of the door opening.



Gently peel the part of the door gasket near the door lock/latch assembly off the lip of the right side of the door opening. Remove enough of the door gasket to access the door lock/latch assembly behind the front panel.



Remove the three screws securing the door lock/latch assembly to the front panel and slightly lift it then pull it back off the front panel.

Pull the door lock/latch assembly out of the washer and disconnect the wiring harness.

Connect the wiring harness to the new door lock/latch assembly and install it back in place behind the front panel.

Secure the door lock/latch assembly and put the eased part of the door gasket back into position over the lip of the door opening.

Check that the door gasket is properly seated before putting back and securing the retaining hoop around the lip of the door opening and the door gasket.

Hi,


Make sure you are allowing the washer to completely finish its cycle before opening the door. It is normal for the door to lock at the end of a cycle. The locking mechanism keeps owners from opening the door before all of the water has been drained. If the door on the washer is locked, select the "Drain" or "Spin" options on the front-load washer. This will completely drain the water from the system and unlock the door, allowing you to open it.

Thank you !!

Hi,


You can manually Unlock the door Lock System

1. Unplug washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front and locate the bottom of the door switch/lock unit.
4. Located on the bottom of the door switch/lock unit is a tear-drop shaped tab.
5. Gently pull the tab down about a ¼" or until a click is heard.
6. The door may be opened.


Thank you !!

Hi,
Make sure you are allowing the washer to completely finish its cycle before opening the door. It is normal for the door to lock at the end of a cycle. The locking mechanism keeps owners from opening the door before all of the water has been drained. If the door on the washer is locked, select the "Drain" or "Spin" options on the front-load washer. This will completely drain the water from the system and unlock the door, allowing you to open it.

IT IS POSSIBLE YOU HAVE A DEFECTIVE DOOR LOCK OR CONTROL BOARD. CHECK YOU OWNERS MANUAL TOO SEE IF YOUR WASHER HAS A MANUAL RELEASE SO YOU CAN OPEN YOUR DOOR. USUALLY YOU CAN ACCESS A MANUAL RELEASE BY REMOVING THE FRONT BOTTOM PANEL AND REACHING UP UNDER THE DOOR LOCK AND FINDING A PLASTIC PULL PIECE WHICH YOU CALL PULL AND UNLOCK THE DOOR. MAKE SURE YOU UNPLUG THE WASHER FIRST. CHECK THE DOOR LOCK MECHANISMS TO SEE IF ANYTHING IS BROKEN AFTER YOU GET THE DOOR OPEN.

Sounds like you need to replace door lock. But 1st check that the hook on the door is not brocken, this is most likely

DOOR LOCK ERROR
After 6 failed attempts to lock the door.
Possible Causes/Procedure
Door lock mechanism is broken or removed from door.
Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU).

The "FL" is indicating that the door has failed to lock or it locked but the control does not sense the door has locked.

It could be caused by:
faulty door lock solenoid
loose wire connection
faulty door lock switch
faulty door lock sense switch
bad control board

I recommend calling a service technician to diagnose and repair your washer.
but try this first just in case....unplug it for 1 minute plug back in and see if the fault code clears.
good luck.