Kindle fire is frozen on my kindle fire, I can open sites but can't close or enter the sites.
There might be the issues with the memory or issues with hardware of the device. You can do one thing here Just press the start button for 30 seconds to reset in the default settings. You can ask for the support to the Amazon Kindle Technical Support Registration 877 690 9305
Bost place is log onto amazon.com Next to search bar you will see Your account. roll mouse over it and click on your account from the list that pops up. next page on right side you will see kindle help home. Click and fill in info. choose email answer or phone.
SOURCE: My kindle is frozen, rebotting doesn't work. what next?
did you try the reset button ,it a very small hole that you can stick a pencil en ,try that if not go in and do a complete reset to factory .This is done by going under privacy
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