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on Zeki Tablet you had to hold both the "Reset" button and the "volume up" button at the same time for about 15-20 seconds it than boots into Safe Mode which you can select a full factory reset. NOT VOLUME DOWN.
If this fails, 1 888 999 4215 is Zeki support. If in warranty, tell them of failure of factory reset. They may request it be sent to them.
Go to this site for the instructions on how to do a hard reset on your tablet.
http://www.howtogeek.com/130611/how-to-factory-reset-your-android-phone-or-tablet-when-it-wont-boot/
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