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Before you go and buy a new camer, I was able to fix a similar problem by wiggling the outermost part of the lens. When I set the camera on a table upright, I noticed that it wasn't coming out the camera perfeclty straight, and so wiggling straightened it right out and it went back in.
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Lens error / Battery expire.
1. Use a new battery will fully charged and then use it. Hope you get good result.
2. Some time lens zooming gear getting damaged by dust. if that gear is scrached by dust then your lens can't work and it will stucked. Your camera automatically turn off.
Of those 2 85% chance of poor/ long time used Battery & 15% chance of lens zooming gear damaged.
Thanks, i am waiting for your feed back & if you satisfied then thumps me please.
If the camera's lens will not retract out, then eventually shuts down, here is what you try to do.
Hold the camera from your right hand with the lens facing down. Then tap the base of the camera to your left palm while turning the camara on; do this several times until the camera's lens retracts out.
This problem often occur when the camera was taken outdoor or in the beach. Sand or a tiny granule of dirt might got stuck in the base of the lens.
sounds like you have dust, sand of some type stuck in the retracting lense. Ive found someone to tell me to take out my batterys and SD card, then tap the bottom of the camera on a table top. Replace the batteries and power up. Doing this, I was told it loosens up the debri for the lense to retract to close and to open again.
Did you try replacing the batteries? If that's not the problem, then it might just be stuck. Look to see if the lens is a little crooked. If it is, try to gently
straighten it. If it still won't retract, try to gently push it in as
you turn the power on.
i had the same problem....my problem was the lens was pushed forward and the third zoom was pushed back. so the lens is blocking the cover(thing that covers the lens) so push the lens back carefully with a cottom swab and pull the third zoomer thingy out.
My friend had the same issue, and so did I. Maybe this would only do worse to yours, but it actually fixed my issue. When you turn the camera off, the lense should start to tuck in right? Maybe try giving a little push to help it out.
Mine got stuck with lens out. The batteries were new so I never imagined it could be the batteries, but they were cheap ones so I recharged a pair of good ones and once I put tried them on it worked just fine again. Conclusion, the "new" cheap batteries had only enough energy to turn it on and then they couldn't give it enough energy to make it work anymore and that's why I couldn't retract the lens or even turn it off properly. So in your case, try using a couple of good and new batteries.
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