SOURCE: 10.10.00 non hp supply installed
If you are using a re-manufactured toner cartridge, this is a common error. There is a chip inside HP manufactured toners that communicates with the printer; oftentimes, cartridge re-manufacturers use third party toner cartridges which lack the chip. You can usually clear this error by pressing the checkmark button several times; the only downside is that Econo-mode will usually not work.
SOURCE: i get this message when I install a non HP toner
maybe a driver issue .. look for the driver of ur printer..
uninstall it.. and re-install it back on ur computer.. if this wont work.. hardware on the printer is having a problem
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